Mai Hoang
Green Brook
Summary
Professional with strong background in residential program management. Adept at team collaboration and driving results through effective leadership and adaptability. Skilled in program development, resource management, and conflict resolution. Known for reliability and flexibility in meeting changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Program Manager
SERV Behavioral Health System
11.2023 - Current
- Managed daily operations of residential programs, ensuring compliance with regulations and standards.
- Developed and implemented individualized support plans to enhance resident well-being and engagement.
- Established partnerships with community organizations to expand resources available to residents and their families.
- Increased community engagement for residents with the organization of social activities, outings, and volunteer opportunities.
- Implemented evidence-based practices for behavioral management to promote a safe living environment for all residents.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
Mental Health Associate
Robert Wood Johnson Barnabas Health
01.2023 - 10.2023
- Provided direct patient care, supporting daily living activities and promoting mental well-being.
- Assisted in developing and implementing individualized treatment plans for diverse patient needs.
- Monitored patient behaviors and communicated observations to clinical staff for timely interventions.
- Led group therapy sessions, fostering a supportive environment for peer interaction and healing.
- Trained new staff on best practices in mental health support and crisis intervention techniques.
- Advocated for patients' rights, ensuring they received appropriate resources and services within facility guidelines.
Shift Supervisor
Starbucks
08.2017 - 12.2022
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational procedures and best practices.
- Monitored inventory levels, coordinating restocking efforts to prevent shortages.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Maintained compliance with health and safety regulations, fostering a safe work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Sale Associate
Aerie by American Eagle
12.2016 - 07.2017
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Collaborated with team members to maintain visual merchandising standards and product displays.
- Assisted in inventory management by tracking stock levels and facilitating replenishment processes.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Led promotional events to drive sales initiatives and increase foot traffic in store location.
Education
Master of Arts - Forensic Psychology
Kean University
Union, NJ05-2023
Bachelor of Arts - Psychology
Kean University
Union, NJ05-2021
High School Diploma -
Dunellen High School
Dunellen, NJ06.2016
Skills
- Program management
- Regulatory compliance
- Individualized support planning
- Community partnership development
- Mental health awareness
- Positive working relationships
Certification
- Certified CPR, SERV Behavioral Health System - September 2025- September 2027
- Certified CPI, SERV Behavioral Health Systems- September 2025-September 2027
- Community Support Services Trained, SERV Behavioral Health Systems -November 2025
Additional Info
- Secretary from Spring 2020- Fall 2020 for Nu Theta Chi
- Treasurer from Spring 2021- Fall 2021 for Nu Theta Chi
Timeline
Residential Program Manager
SERV Behavioral Health System
11.2023 - Current
Mental Health Associate
Robert Wood Johnson Barnabas Health
01.2023 - 10.2023
Shift Supervisor
Starbucks
08.2017 - 12.2022
Sale Associate
Aerie by American Eagle
12.2016 - 07.2017
Master of Arts - Forensic Psychology
Kean University
Bachelor of Arts - Psychology
Kean University
High School Diploma -
Dunellen High School