Mai Le
Las Vegas
Summary
Experienced in food service, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles.
Overview
2
2
years of professional experience
Work History
Barista
Lilikoi Boba - LV Ballpark
03.2026 - Current
- Prepared and served drinks and snacks while delivering exceptional customer service in a fast-paced environment.
- Operated POS system to facilitate cash transactions and manage financial accuracy.
- Restocked ingredients and maintained cleanliness of workspace to uphold health standards.
- Collaborated with team members during peak hours to ensure swift order fulfillment.
Hostess
Imperial Sushi Seafood Buffet
06.2025 - Current
- Greeted and seated guests, delivering exceptional customer service.
- Managed waitlists, reservations, and guest inquiries in a high-pressure environment.
- Coordinated with staff to ensure efficient seating and seamless restaurant operations.
- Maintained an organized and welcoming front-of-house area.
Food Service Crew Member & Usher
AMC Theaters - LV Town Square
12.2024 - 03.2026
- Assisted customers with ticket sales and concessions while preparing food in a fast-paced environment, contributing to a positive guest experience.
- Ensured cleanliness of theaters and kitchen areas, supporting health standards and enhancing customer satisfaction.
- Restocked inventory and collaborated with team members during high-volume rush periods, ensuring seamless service and customer retention.
Education
Bachelor of Science -
UNLV
Las Vegas, NV05-2030
Skills
- Reservation management
- Customer service
- Complaint handling
- Phone etiquette
- Communication skills
- Food safety
Timeline
Barista
Lilikoi Boba - LV Ballpark
03.2026 - Current
Hostess
Imperial Sushi Seafood Buffet
06.2025 - Current
Food Service Crew Member & Usher
AMC Theaters - LV Town Square
12.2024 - 03.2026
Bachelor of Science -
UNLV