Mai Lor
Portland,OR
Summary
Motivated and compassionate healthcare professional seeking the Hospital Liaison, Non-Clinical, Home Care position at Adventist. Bringing a strong background in patient care coordination, discharge planning, and home health services to effectively support patients and families during the transition from hospital to home care.
Overview
10
10
years of professional experience
Work History
Account Manager
Healthy Living Home Health
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Building relationships with accounts by collaborating and understanding processes for referrals and services delivery.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Operations and Safety Manager
Orbis Education
07.2021 - 02.2024
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Championed a positive safety culture by promoting employee involvement in health and safety initiatives.
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
- Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
- Managed relationships with regulatory agencies while maintaining open lines of communication for inspections and compliance reviews.
- Cultivated strong working relationships with cross-functional teams, facilitating collaborative efforts to maintain a safe and healthy workplace for all employees.
Discharge Planner/Rehabilitation Coordinator
Prestige Care Inc.
06.2019 - 10.2020
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Facilitated smooth transfers between SNF departments, minimizing delays in patient care during transition periods.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Streamlined the discharge process, reducing wait times and increasing overall efficiency within the SNF.
- Served as a key resource for patients and families, providing guidance on post-discharge care options and resources.
- Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes.
Assistant Executive Director, Senior Living
Farmington Square Gresham
04.2014 - 02.2019
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Managed budgets and financial reporting to maintain fiscal responsibility and transparency.
- Spearheaded community outreach initiatives to raise awareness about the organization''s services and programs.
- Formulated policies in accordance with regulatory requirements, ensuring compliance across all aspects of the organization''s operations.
- Oversaw facility management tasks including maintenance scheduling, safety inspections, and space allocation planning.
- Strengthened relationships with key stakeholders by maintaining regular communication channels and providing valuable insights on industry trends.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Improved long-term sustainability by identifying growth opportunities via thorough market research.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
Education
MBA - Project Managment
Grand Canyon University
Phoenix, AZ2025
Bachelor of Science - Human Services And Management
University of Phoenix
Tempe, AZ06.2020
Skills
- Account Management
- Patient care coordination and referral services
- Excellent communication and interpersonal skills
- Strong organizational and planning abilities
- Proficiency in medical software EPICS access and patient record keeping
- Sales Development
- Goals and performance
- Customer Relationship Management (CRM)
- Contract Negotiation
- Operations
- Territory Management
- Data-driven decision-making
- Sales Analysis
- Lead prospecting
- Knowledge of community resources and eligibility criteria for home care services
- Strategic Planning
- Goal-Oriented
- Sales expertise
- Valid Driver’s License, over 21 years of age
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Account Manager
Healthy Living Home Health
03.2024 - Current
Operations and Safety Manager
Orbis Education
07.2021 - 02.2024
Discharge Planner/Rehabilitation Coordinator
Prestige Care Inc.
06.2019 - 10.2020
Assistant Executive Director, Senior Living
Farmington Square Gresham
04.2014 - 02.2019
MBA - Project Managment
Grand Canyon University
Bachelor of Science - Human Services And Management
University of Phoenix
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