Years of professional experience in Victoria travels
Mai Lotfy
Ticketing Supervisor
Doha,Doha
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Efficient Ticket Agent with 7 years of experience in VICTORIA TRAVELS . Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations. Customer service-focused Ticket Agent with 7-year background in high-volume ticket sales. In-depth knowledge of competitors, spanning tickets offerings and pricing. Skilled at consultative sales techniques emphasizing company value through savvy comparison. Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures and basic rules.
- Customer-oriented Reservation Agent with over 7 years of experience in VICTORIA TRAVELS. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
- Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 7 years of experience in VICTORIA TRAVELS.
Overview
7
7
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Ticketing Agent
Ticketing Reservations
Doha, Doha
02.2015 - 06.2021
- Reviewed tickets, identification and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Education
Bachelor of Arts - Faculty of Arts English Translation Department
Cairo University
Qatar 01.2017 - Current
Skills
Information assistance
Basic computer skills
[Type] planning and scheduling
Travel bookings
Friendly service mentality
Telephone reservations
Payment processing
Customer service
Hotel accomodations
Certification
IELTS CERTIFICATE
Timeline
Bachelor of Arts - Faculty of Arts English Translation Department
Cairo University
01.2017 - Current
Ticketing Agent
Ticketing Reservations
02.2015 - 06.2021