Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MAI MCCORMICK AHMAD

Puyallup,WA

Summary

Self motivated, customer oriented individual with strong work ethics and outstanding integrity. Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.

Overview

37
37
years of professional experience

Work History

Shop Manager

Cash America
09.2008 - 02.2025
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Improved team morale and productivity through regular feedback and recognition programs.
  • Resolved customer complaints with effective solutions, maintaining positive store reputation.
  • Developed and executed staff training programs to enhance customer service skills.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
  • Managed budgeting and financial planning, maintaining healthy cash flow.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Linen N Things
06.2006 - 09.2008
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Mana

Ross Dress for Less
06.2002 - 06.2006

Department Manager

Sears, Roebuck and Company
10.1987 - 01.2002

Education

High School Diploma -

Henry Foss
Tacoma, WA
06-1985

Skills

  • Staff hiring and orientation
  • Employee training and development
  • Strong customer relations
  • Visual merchandising
  • Operational management
  • Sales/Payroll Forecasting
  • Risk management in retail
  • Inventory management
  • Budget management

Accomplishments

Trained and developed hourly associates that were later promoted to Assistant Managers and/or Shop Managers. Also trained Managers who were hired into the company's MIT program.


Mentored other managers new in roll and became a leader amongst my peers.


Consistently achieved monthly KPIs and drove profit dollars to the bottom line.


Identified errors in record keeping that caused inventory shortages. Also identified problem areas in internal theft and implemented new procedures. Combined, this resulted in an annual reduction of inventory shortage by over $25k the first year.




Timeline

Shop Manager

Cash America
09.2008 - 02.2025

Store Manager

Linen N Things
06.2006 - 09.2008

Store Mana

Ross Dress for Less
06.2002 - 06.2006

Department Manager

Sears, Roebuck and Company
10.1987 - 01.2002

High School Diploma -

Henry Foss

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