Mai Mua

Managed human resources functions such as benefits administration, HRIS, compliance, and payroll. Administered employee benefits such as approved new hire benefits enrollments, ran eligibility reports, tracked personal action forms, updated employee profiles, and offered COBRA. Managed LOA, FMLA, STD, and LTD requests and inquiries. Administered 401K and HSA contributions to benefit vendors. Managed HRIS system, employee personnel files and reports for business analytics and compliance such as ACA, EEOC etc. Developed streamlined procedures for timekeeping and attendance tracking, improving overall efficiency. Conducted regular audits of payroll data to ensure integrity and compliance standards were met. Resolved payroll discrepancies and employee inquiries efficiently. Administered employee benefits and deductions, transactions, and maintaining accuracy in payroll records. Processed payroll, benefits deductions, PTO payouts, manual checks, final checks, salary adjustments, and garnishments. Developed and implemented payroll procedures to streamline workflow.

Supported client and county with integration system and applications. Provided research, resolution, and reports to clients and county. Resolved system integration issues regarding e-recording process, applications, electronic documentations, and county regulations. Provided updated county taxes, fees, required documentations, and reports to clients. Supported troubleshooting efforts for system integration issues, reducing downtime significantly.

Provided consultation to managers and business partners on incentive plan policies, processes, and procedures. Conducted advance analytic research, metrics/scorecards, and incentive solutions to enable business line management to make business acumen. Administered complex research and resolutions to incentive plan incidents. Developed reports and provide source data to partners for business performance measurement. Generated, tested, and validated complex incentive data reporting for over 7,000 employees. Calculated incentive payments, performed audits, and submitted payments adjustments to payroll. Developed, implemented, and interpreted incentive plans. Conducted risk assessments, ensuring compliance with regulatory standards and internal policies.

Managed human resources functions such as recruiting, staffing, benefits administration, employee relations, compensation, compliance, and payroll. Initiated, developed, and implemented personnel policies and procedures. Administered payroll, employee leave of absence, unemployment claims, garnishments, and worker’s compensation. Processed payroll adjustments and corrections for hourly employees. Collaborated with management to plan, develop, and implement complex compliance projects. Developed and updated position descriptions and classifications. Reviewed applications, interviewed job candidates, and provided hiring recommendations, administered background checks, and conducted new employee orientation. Streamlined recruitment processes, reducing time-to-hire through effective sourcing strategies. Designed and executed employee engagement surveys, analyzing results to inform HR strategies. Advised management on compliance with labor laws, mitigating potential legal risks for the organization.

Managed North America compensation requests and solutions from business managers, HR Services, and clients. Provided consultation to stakeholders, managers, and clients on total compensation and incentives. Collaborate with NA Compensation and Global Mobility team to complete annual compensation project. Generated reports, conducted research, and completed market analysis projects.

Administered compensation program and provided consultation to management, stakeholders, and employees. Conducted annual market analysis and research to ensure market competitiveness and recommendations for business acumen. Consulted with business partners and management to develop compensation process, policies and programs. Designed, developed, and implemented salary structure. Developed position descriptions, led job evaluation committee and job classification process, conducted market surveys, and performed market pricing. Administered, calculated and processed salary increases, incentives, and market adjustments. Presented new hire orientation and compensation training. Led and coordinated various complex projects and activities. Provided consultation to management on employee relations, change management, and compensation program. Administered employee benefits and wellness programs. Maintained UKG HRIS system for recruiting, application tracking, hiring, compensation, benefits, payroll, timekeeping, and performance management.