Mai Ogawa

In my current role, I have been working as a team leader for 9 months, effectively fulfilling responsibilities equivalent to those of a manager. My duties encompass not only customer support but also department management, coordination with other departments and external partners, and supporting project progress.

I have focused on creating efficient systems for managing the team, especially in situations of manpower shortages or tight schedules. This includes dividing and assigning tasks based on team members' skills and experience, maximizing overall performance.

To boost team morale, I introduced regular feedback sessions, creating an environment where members can proactively work towards their growth. .

In customer support, prompt and accurate responses to customer needs are crucial. I have demonstrated problem-solving skills and adaptability, which have enhanced customer satisfaction. This experience has developed my ability to make well-informed decisions while overseeing operations.

With my strong management skills, coordination ability, and leadership experience, I am confident in my ability to lead a larger team as a Customer Support Manager and contribute to improved customer satisfaction and operational efficiency.