Mai Overbey
Prior Lake,MN
Summary
Dedicated and results-driven professional with a proven track record in customer service, advanced computer skills, and extensive expertise in Human Resources, Banking, and Tech Support. Adept at thriving in dynamic, fast-paced environments through effective multitasking and adaptability. Currently pursuing a Bachelor of Science in Business Administration, with expected completion in 2024, and maintaining a high GPA. Committed to continuous professional growth, known for unwavering dedication, flexibility, and a solid work ethic. Eager to leverage skills and knowledge to drive impactful results within a collaborative team setting.
Overview
11
11
years of professional experience
Work History
Clinical Administrative Coordinator - HIM
Allina Health/Optum
Minneapolis, MN
01.2024 - Current
- Organized and maintained comprehensive health information records
- Reviewed electronic chart documentation, ensuring correct patient and location identification and eliminating duplicate information
- Scanned and edited documents in the electronic medical record to maintain up-to-date and accurate patient information
- Analyzed documentation and tracked completion to ensure compliance with regulatory requirements
- Promoted principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliability
- Trained and mentored new staff, fostering a supportive and knowledgeable team environment.
Mediation Coordinator - Dispute Resolution Representatives
Better Business Bureau
Burnsville, MN
01.2023 - 01.2023
- Handle and resolve customer disputes and complaints through effective communication and negotiation
- Conduct thorough investigations of disputes, gathering and analyzing relevant information and documentation
- Mediate between parties to facilitate mutual agreements and resolve conflicts amicably
- Maintain detailed and accurate records of all dispute resolution activities and outcomes
- Develop and implement strategies to prevent recurring disputes, improving overall customer satisfaction
- Collaborate with various departments to ensure a comprehensive approach to dispute resolution
- Provide clear, concise, and timely communication to all parties involved in the dispute
- Ensure compliance with company policies, industry regulations, and legal requirements during dispute resolution
- Identify trends and patterns in disputes and recommend process improvements to management
- Assist in developing and training staff on dispute resolution techniques and best practices
- Prepare reports and summaries of dispute resolution activities for management review.
Members Election Support Representative
Survey And Ballot Systems
Eden Prairie, MN
01.2022 - 01.2023
- Support members comprehensively during election cycles, addressing inquiries and resolving issues promptly
- Assist members with setting up, operating, and troubleshooting election-related software and equipment
- Conduct training sessions for members using election systems and tools, offering clear instructions and ongoing support
- Monitor and resolve member issues related to elections, escalating complex problems to the appropriate departments as necessary
- Maintain accurate and detailed records of member interactions, issues, and resolutions to ensure proper documentation and follow-up
- Collaborate with internal teams to ensure seamless support and the successful execution of election events
- Develop and update training materials and user guides to improve members' understanding of and usability of election systems
- Provide real-time support during election events, ensuring all technical and procedural aspects are handled efficiently
- Gather member feedback to identify areas for improvement and work with the product development team to implement enhancements
- Ensure compliance with all relevant election laws, regulations, and company policies in all support activities
- Participate in post-election reviews and analyses to evaluate support performance and identify opportunities for future improvement.
Mortgage Loan Processor
Wells Fargo Home Mortgage
Minneapolis, MN
01.2020 - 01.2022
- Review and verify loan applications and supporting documentation for completeness and accuracy
- Gather and organize required documents such as credit reports, income statements, and tax returns from borrowers
- Communicate with loan applicants to clarify information, answer questions, and request additional documentation as needed
- Coordinate with loan officers, underwriters, and other stakeholders to ensure the smooth processing of mortgage loans
- Order and review property appraisals, title reports, and other third-party services to validate information
- Analyze borrowers' financial information to determine eligibility and assess risk
- Ensure compliance with all relevant regulations, guidelines, and company policies throughout the loan processing cycle
- Maintained accurate and detailed records of loan files, ensuring all documentation was up-to-date and securely stored
- Prepare and submit loan files to underwriting for approval, following up on any conditions or requirements
- Track and monitor the status of loan applications, providing regular updates to borrowers and stakeholders
- Assist in resolving any issues or discrepancies during the loan processing stage
- Participate in ongoing training and development to stay current with industry trends and regulatory changes.
Human Resources Coordinator
Olu's Home
Minneapolis, MN
01.2019 - 01.2020
- Assist in the recruitment process, including posting job openings, screening resumes, scheduling interviews, and conducting background checks
- Coordinate onboarding processes, including orientation sessions, new hire paperwork preparation, and company integration
- Maintain accurate and up-to-date employee records, ensuring compliance with company policies and legal requirements
- Support the administration of employee benefits programs, including enrollment, claims resolution, and communication of benefits information to employees
- Facilitate employee training and development programs, tracking participation and effectiveness
- Assist in developing and implementing HR policies and procedures, ensuring they are communicated effectively to all employees
- Handle employee inquiries and guide on HR-related issues, escalating complex issues to senior HR staff as needed
- Coordinate employee relations activities, including company events, recognition programs, and team-building activities
- Prepare and distribute HR-related reports and documentation, ensuring accuracy and timeliness
- Support performance management processes, including scheduling reviews, tracking goals, and assisting with documentation
- Assist with payroll processing and related administrative tasks as needed
- Ensure compliance with all relevant labor laws and regulations, staying current on changes and updates
- Participate in HR projects and initiatives, contributing to continuously improving HR processes and systems.
Recruiter/HR/Payroll
Masterson Staffing Solutions
Fridley, MN
01.2018 - 01.2019
- Develop and execute recruitment strategies to attract and retain top talent for various positions within the organization
- Collaborate with hiring managers to understand job requirements, create job descriptions, and manage the recruitment process from start to finish
- Source candidates through online job boards, social media, networking, and other channels, and conduct initial screenings to assess qualifications and fit
- Schedule and coordinate interviews, conduct reference checks, and extend job offers to selected candidates
- Maintain accurate and up-to-date records in the applicant tracking system (ATS) and provide regular reports on recruitment metrics
- Manage employee relations, including addressing inquiries, conducting investigations, and resolving conflicts
- Assist in developing and implementing HR policies, procedures, and programs to ensure compliance with employment laws and regulations
- Handle employee onboarding and offboarding processes, including new hire orientation, benefits enrollment, and exit interviews
- Maintain employee records and ensure data accuracy in HR systems
- Assist with performance management processes, including goal setting, performance reviews, and employee development initiatives
- Provide guidance and support to managers and employees on HR-related matters
- Process payroll accurately and on time, ensuring compliance with payroll regulations and company policies
- Maintain payroll records, including employee hours, wages, taxes, and deductions
- Handle payroll inquiries and resolve payroll-related issues promptly
- Prepare payroll reports and reconcile payroll data to ensure accuracy
- Stay informed of payroll laws and regulations, and update payroll processes as needed
- Collaborate with finance and HR teams to ensure accurate financial reporting and budgeting.
Optometrist Technician
Americas Best Contacts and Eyeglasses
Brooklyn Center, MN
01.2017 - 01.2018
- Assist optometrists in performing eye examinations and vision tests on patients
- Prepare examination rooms and equipment for patient appointments
- Take and record patients' medical histories, symptoms, and medications
- Conduct preliminary tests on visual acuity, color vision, and depth perception
- Perform diagnostic tests, including tonometry (eye pressure measurement) and visual field testing
- Administer eye drops or medications as directed by the optometrist
- Educate patients on proper eye care, contact lens usage, and eyewear selection
- Clean and maintain equipment and instruments, ensuring proper sanitation and functionality
- Provide excellent customer service to patients, addressing their needs and concerns professionally and empathetically
- Assist patients in selecting eyewear, taking measurements, and ordering lenses
- Educate patients on lens options, frame styles, and lens care techniques
- Follow up with patients post-examination to ensure satisfaction and address any follow-up needs
- Handle customer complaints and escalate issues to the optometrist or management as needed.
Executive Administrative Assistant
Buerkle Acura
Brooklyn Park, MN
01.2015 - 01.2017
- Process customer payments for vehicle sales, service appointments, parts, and accessories purchases
- Accurately calculate and record transactions, including cash, checks, credit/debit cards, and electronic payments
- Handle customer inquiries and provide information on pricing, promotions, and payment options
- Maintain cash registers and reconciled daily cash drawer balances
- Assist with administrative tasks in the dealership's finance and accounting departments, such as data entry and filing
- Collaborate with sales and service teams to ensure a seamless customer experience
- Follow dealership policies and procedures regarding payment processing, refunds, and cash handling
- Uphold a high level of customer service, effectively addressing customer concerns and resolving issues
- Adhere to regulatory requirements and compliance standards for cash transactions and financial recordkeeping.
Shift Lead
Leeann Chin, Inc.
Brooklyn Park, MN
01.2013 - 01.2015
- Oversee daily operations during assigned shifts, ensuring smooth and efficient restaurant performance
- Lead and supervise team members, including assigning tasks, providing guidance, and conducting training
- Maintain high standards of food quality, presentation, and service consistency
- Monitor inventory levels and place orders for supplies as needed
- Manage cash handling procedures, including opening and closing cash registers and reconciling cash drawers
- Ensure compliance with food safety and sanitation standards, conducting regular inspections and training sessions
- Address customer concerns and resolve issues promptly to ensure a positive dining experience
- Coordinate with kitchen staff to ensure timely preparation and delivery of orders
- Assist in scheduling and staffing, including managing employee breaks and shift rotations
- Collaborate with management to implement promotions, marketing initiatives, and operational improvements
- Provide exceptional customer service by greeting and assisting guests, taking orders, and handling transactions
- Ensure accuracy in order fulfillment and address any discrepancies or special requests
- Maintain a clean and organized dining area, including tables, chairs, and condiment stations
- Monitor guest feedback and implement corrective actions as needed to enhance customer satisfaction
- Uphold Leann Chin's brand standards and values in all interactions with customers and team members
- Motivate and inspire team members to deliver excellent performance and exceed customer expectations
- Foster a positive work environment by promoting teamwork, communication, and mutual respect
- Train new team members on company policies, procedures, and service standards
- Conduct performance evaluations and provide feedback to team members, recognizing achievements and addressing areas for improvement
- Ensure compliance with company policies, including dress code, attendance, and behavior guidelines
- Serve as a role model and mentor for team members, leading by example in professionalism and work ethic.
Education
GED -
Minnesota Department of Education
Bachelor of Science in Business Administration -
Southern New Hampshire University
Skills
- Sales
- Talent acquisition
- Customer service
- CPR
- Front desk
- Microsoft Word
- Employee relations
- Filing
- Administrative experience
- Human resources
- Warehouse experience
- Schedule management
- Databases
- Employee orientation
- Payroll
- Manufacturing
- Communication skills
- Microsoft Powerpoint
- Dealership experience
- Organizational skills
- Typing
- Writing skills
- Driving
- Experience with children
- HR Sourcing
- Training & development
- Data analysis skills
- Microsoft Office
- Analysis skills
- Cashiering
- Microsoft Outlook
- ADP
- Recruiting
- Management
- Interviewing
- Windows
- Bilingual - Hmong
- Data entry
- Adobe Acrobat
- Computer Networking
- Technical support
- Live Chat
- Help Desk
- Banking
- Office management
- Clerical experience
- Medical records
- English
- Hospital experience
- HRIS
- Computer skills
- Customer relationship management
- Cash register
- Cash handling
- Employment & labor law
- Healthcare management
- Leadership
- Regulatory Compliance
- Epic
- Documentation Review
- Quality Assurance
- Medical office experience
- Medical terminology
- Office Management
- Documentation skills
- Medical Terminology
- HIPAA knowledge
- Clinical Documentation
- HIPAA
- Administrative assistance
- Data Entry
- Excellent Communication
- Attention to Detail
- Staff Training
- Organizational Skills
- Handling Complaints
- Motivational Leadership
- Database Administration
- Medical Records Management
Languages
Hmong - Fluent
Awards
- Outstanding Academic Achievement President's List
- Honor Roll
Languages
Hmong
Professional
Accomplishments
- Academic President's List
- Academic Honor Roll List
- Above and Beyond Employee Recognition
References
References available upon request.
Timeline
Clinical Administrative Coordinator - HIM
Allina Health/Optum
01.2024 - Current
Mediation Coordinator - Dispute Resolution Representatives
Better Business Bureau
01.2023 - 01.2023
Members Election Support Representative
Survey And Ballot Systems
01.2022 - 01.2023
Mortgage Loan Processor
Wells Fargo Home Mortgage
01.2020 - 01.2022
Human Resources Coordinator
Olu's Home
01.2019 - 01.2020
Recruiter/HR/Payroll
Masterson Staffing Solutions
01.2018 - 01.2019
Optometrist Technician
Americas Best Contacts and Eyeglasses
01.2017 - 01.2018
Executive Administrative Assistant
Buerkle Acura
01.2015 - 01.2017
Shift Lead
Leeann Chin, Inc.
01.2013 - 01.2015
GED -
Minnesota Department of Education
Bachelor of Science in Business Administration -
Southern New Hampshire University
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