Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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MAI TAUSAGA

Lemon Grove,CA

Summary

Dynamic and dependable professional with a proven track record at HMSHost, recognized for effectively managing high-pressure environments and resolving customer complaints with empathy, thereby enhancing client loyalty. Core competencies include exceptional time management, elderly care expertise, and delivering top-notch service. A commitment to accuracy in transactions and fostering strong client relationships through respectful interactions supports ongoing career growth in customer service excellence.

Overview

24
24
years of professional experience

Work History

Care Giver

In Home Supportive
Lemon Grove, USA
11.2010 - 09.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life
  • Cleaned house, ran errands, managed laundry, and completed weekly shopping
  • Performed light housekeeping duties to maintain cleanliness
  • Built strong relationships with clients to deliver emotional support and companionship
  • Assisted clients with daily living needs to maintain self-esteem and general wellness

Cashier

HMSHost
San Diego, USA
03.2000 - 09.2009
  • Greeted customers entering store and responded promptly to customer needs
  • Welcomed customers and helped determine their needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels

Cashier

Barona Casino
Lakeside, USA
08.2004 - 01.2008
  • Managed high stress situation effectively, maintaining professional under pressure while resolving conflict
  • Resolved customer complaints with empathy, resulting in increased loyalty
  • Responded to customer requests for products, service, and company information
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift

Education

Bachelor - Gospel of Theology

International Miracle Institute
Pensacola, FL
08.2015

English as a Second Language Education -

Cuyamaca
El Cajon, CA
08.2008

Skills

  • Respectful and responsible
  • Time management
  • Elderly care
  • Problem solving
  • Dependable and responsible
  • Patient care
  • Basic housekeeping
  • Meal preparation

Accomplishments

  • Complete manager training program.
  • Trained and mentored {number} employees.
  • Documented and resolved {Issue} which led to {Results}.

Languages

  • English
  • Samoan

Timeline

Care Giver

In Home Supportive
11.2010 - 09.2023

Cashier

Barona Casino
08.2004 - 01.2008

Cashier

HMSHost
03.2000 - 09.2009

Bachelor - Gospel of Theology

International Miracle Institute

English as a Second Language Education -

Cuyamaca

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MAI TAUSAGA