Mai Thao
Fremont,CA
Summary
Former Personal Banker, current Care Provider, and Digital Marketer. Skilled in finance, customer service, and digital marketing. I am committed to delivering exceptional service and making a positive impact in every role I undertake.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Marketer
Self-employeed
09.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Develop online campaigns or videos to promote products or services.
- Developed engaging content for social media platforms, resulting in higher user engagement rates.
- Implement search engine optimization (SEO) strategies to improve social media visibility.
- Analyze data and metrics to track the performance of marketing campaigns.
Care Provider
In-home Supportive Services
04.2020 - Current
- Assist the recipient in and out of bed, wheelchairs, and showers, using safe lifting and transferring techniques
- Coordinate medical appointments and social events
- Transport the recipient to the doctor's office and perform essential errands
- Engage the recipient through conversation and promote independence
- Offer safety guidance protection to increase mobility/physical activities.
Personal Banker
Wells Fargo Bank
02.2016 - 04.2023
- Provided financial advice and guidance to customers to help them meet their financial needs and goals
- Identified cross-selling opportunities, banking products, and services to customers
- Utilized resources to accurately inform customers on features, benefits, and terms of bank products and services
- Identify, capture, resolve, and escalate customer complaints in alignment with procedures
- Support the branch as needed with platform interactions, teller activities, operational duties, lobby engagement, and additional duties as assigned by management.
Education
Diploma -
Del Norte High School
Crescent City, CABachelor of Arts (B.A) -
Humboldt State University
Arcata, CA05.2015
Skills
- Multi-Tasker
- Detail-oriented
- Patient Care
- Time Management
- Financial Sales
- Phone Inquires
- Customer Service
- Proficient in Fast-paced Service
Certification
- Digital Marketing
- HIPPA Certification
- ATM Servicer Certification
- Mobile Specialist
Languages
English
Hmong
Timeline
Digital Marketer
Self-employeed
09.2023 - Current
Care Provider
In-home Supportive Services
04.2020 - Current
Personal Banker
Wells Fargo Bank
02.2016 - 04.2023
Diploma -
Del Norte High School
Bachelor of Arts (B.A) -
Humboldt State University