Mai Vang
Milwaukee,WI
Summary
Bilingual, in Hmong and English. Integrity, hard work and honestly are values and virtues that drives me to continue to improves. Effectively utilizing resources and time to achieve planning goals. Experience working among diverse cultures and backgrounds in a fast, high-pressure environment, and striving to accomplish more.
Overview
11
11
years of professional experience
Work History
Personal Care Worker
Highlander Home Health Care
03.2016 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Communication Operator
Ascension St. Joseph
03.2016 - 08.2020
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Consistently met or exceeded performance benchmarks for call handling time while maintaining high levels of accuracy and professionalism.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Office Manager
C.M.M Sundaram MD
03.2016 - 10.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Room Patients, take vitals
- chaperone Doctor
- Interpreter (Hmong & English)
- Schedule procedures and office appointments
- Help doctor dictate notes manually into the computer
- Medical Records
- Collects Co Payments
- This is a small office, I run the whole office by myself during the time I was working.
Receptionist
C.M.M Sundaram MD
09.2013 - 11.2017
- Utilized reservation software proficiently in managing bookings accurately while minimizing errors in room assignments or billing details.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Room Patient, take their vitals
- Medical Records
- Interpreter (Hmong & English)
Education
High School Diploma -
Lincoln Academy
Huston, TX06.2012
Skills
- Client Confidentiality
- Personal Hygiene Assistance
- Compassionate Caregiving
- Behavioral Management
- Assisted Living Experience
- Clinical Documentation
- Emotional Support
- Privacy and confidentiality
- Client Relationship Management
- Patient Care
- First aid and safety
Timeline
Personal Care Worker
Highlander Home Health Care
03.2016 - Current
Communication Operator
Ascension St. Joseph
03.2016 - 08.2020
Office Manager
C.M.M Sundaram MD
03.2016 - 10.2019
Receptionist
C.M.M Sundaram MD
09.2013 - 11.2017
High School Diploma -
Lincoln Academy
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