Maia Collins
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer/technical support position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency Room Unit Coordinator
Baptist Memorial Hospital
02.2025 - 05.2025
- Coordinated patient admissions and transfers, ensuring accurate data entry and timely communication with medical staff.
- Managed scheduling of emergency room personnel, optimizing shift coverage for peak service hours.
- Implemented workflow improvements to enhance patient processing efficiency and reduce wait times.
- Supervised front desk operations, maintaining a professional environment while addressing patient inquiries and concerns.
- Streamlined electronic health record usage, promoting adherence to documentation protocols among team members.
- Developed training programs for new unit coordinators, fostering knowledge sharing and operational consistency.
- Led interdisciplinary meetings to discuss patient care strategies, enhancing collaboration among healthcare providers.
- Advocated for resource allocation improvements based on department needs, contributing to enhanced patient care delivery.
- Improved ER efficiency by coordinating with medical professionals to prioritize cases based on severity.
- Expedited lab results by maintaining strong relationships with diagnostic teams, leading to quicker diagnoses and treatment plans.
- Contributed to a decrease in patient complaints through effective issue resolution and follow-up procedures.
- Managed patient flow for optimal care delivery, ensuring timely treatment and reduced overcrowding.
- Enhanced patient satisfaction by streamlining the admission process and reducing wait times.
- Facilitated communication between healthcare providers, patients, and their families, ensuring accurate information exchange.
- Maintained complete and accurate medical records for patients.
- Reduced response times by effectively triaging incoming patients based on symptoms and urgency levels.
- Handled scheduling medical tests, appointments and transportation for patients.
- Organized patient records to maintain confidentiality and compliance with HIPAA regulations.
- Coordinated staff scheduling to ensure adequate coverage during peak hours, weekends, and holidays.
- Organized files, correspondence and records and followed up on pending matters.
Remote Infrastructure Management Engineer
Cspire Wireless (contract)
10.2024 - 01.2025
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Provided on-site and remote technical support to users.
- Reduced downtime for users by providing effective remote technical support when needed.
- Provided remote technical support for customers, resolving issues without the need for in-person visits.
- Provided remote technical support for customers experiencing difficulties with their devices, offering effective solutions that strengthened brand trust.
- Provided remote technical support when needed, expediting issue resolution while minimizing technician travel time.
- Provided technical support to end-users, addressing issues promptly and maintaining customer satisfaction levels.
- Provided technical support to clients, troubleshooting issues promptly for optimal customer satisfaction.
- Handled escalated calls for technical support to back up team members.
- Provided essential support during client meetings by preparing necessary materials and addressing questions regarding technical aspects of designs.
- Supported end-users effectively through timely troubleshooting, diagnosis, and resolution of technical issues.
- Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.
- Provided technical support during installation stages of projects, resolving issues promptly to minimize delays in service provision.
- Provided administrative support during meetings by managing audio-visual equipment and troubleshooting technical issues as they arose.
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
Rural Carrier
United States Postal Service
04.2024 - 10.2024
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Proactively reported hazards along the route, contributing to a safer work environment for fellow carriers.
- Increased accuracy of mail distribution by regularly updating address changes in the system.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
- Streamlined delivery processes through effective communication with supervisors and team members.
- Picked up outgoing mail from letter boxes and in person from customers.
IT Director
City of Columbus
03.2023 - 03.2024
- Led IT strategy development to align technology initiatives with business goals
- Oversaw implementation of enterprise-wide systems to enhance operational efficiency
- Directed cross-functional teams in executing technology projects within budget and timelines
- Managed vendor relationships, negotiating contracts for software and hardware solutions
- Established cybersecurity protocols to safeguard organizational data and digital assets
- Mentored IT staff, fostering professional growth and skill development across the department
- Analyzed emerging technologies to recommend innovations that drive competitive advantage
- Developed disaster recovery plans ensuring business continuity during unforeseen disruptions
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
Apple Technical Advisor/Technical Expert
Apple INC
10.2015 - 02.2023
- Delivered exceptional customer service through troubleshooting and resolving technical issues with Apple products.
- Educated customers on product features and best practices to enhance user experience and satisfaction.
- Collaborated with cross-functional teams to streamline support processes, improving overall efficiency.
- Analyzed customer feedback to identify trends and recommend enhancements for technical support services.
- Developed training materials to improve staff proficiency in diagnosing hardware and software problems.
- Implemented quality assurance measures to ensure accuracy in support responses and solutions provided.
- Led initiatives to optimize ticket resolution times, enhancing service delivery standards within the team.
- Assisted customers with device setup, installation, and configuration tasks for seamless user experience.
- Served as a trusted advisor to clients, guiding them through product selection and purchasing decisions based on their unique needs.
- Developed expert knowledge of Apple products, software, and services to provide authoritative advice to customers.
- Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.
- Implemented best practices in case management, ensuring thorough documentation of client interactions and resolutions.
- Delivered exceptional customer service, resulting in increased customer loyalty and positive feedback.
- Streamlined internal communication processes among team members for quicker information sharing and improved collaboration.
- Conducted comprehensive product training sessions for new Technical Advisors to ensure consistent quality of support across the team.
- Maintained strict adherence to data privacy regulations while handling sensitive client information and troubleshooting issues.
- Contributed to a high-performance work culture by consistently exceeding performance metrics and targets.
- Established rapport with clients by actively listening to concerns and promptly addressing any questions or issues they raised.
- Increased customer retention through empathetic communication and proactive issue resolution strategies.
- Improved first-call resolution rates through effective troubleshooting and problem-solving techniques.
Interoperability/IT Technician
CDC Foundation (contract)
10.2020 - 12.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Performed troubleshooting and repaired peripheral devices such as printers,and scanners.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Provided comprehensive technical support to customers via phone and chat, resolving issues efficiently.
- Analyzed system errors and documented solutions in knowledge base for future reference.
- Collaborated with cross-functional teams to enhance product functionality based on customer feedback.
- Trained new representatives on troubleshooting procedures and call handling best practices.
- Managed high-volume calls while maintaining accuracy in data entry and issue tracking systems.
- Developed training materials that streamlined onboarding processes for new team members.
- Implemented process improvements that reduced average resolution time and increased customer satisfaction ratings.
- Led initiatives to improve service delivery metrics, resulting in enhanced team performance and responsiveness.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
25B Information Technology Specialist
United States Army National Guard (contract)
05.2010 - 06.2018
- Enhanced cybersecurity measures with regular system scans, updates, and threat monitoring.
- Managed technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed.
- Regularly reported on IT department''s progress towards established goals, highlighting successes as well as areas in need of improvement for continuous process refinement and optimization.
- Conducted staff training sessions to boost technology skills and increase user proficiency in various applications.
- Maintained detailed documentation of IT infrastructure configurations, modifications, and repairs for future reference and compliance purposes.
- Assisted with change management processes associated with the rollout of new software applications or updates, clearly communicating expected impacts on end users and providing necessary support during the transition period.
- Streamlined IT processes for enhanced productivity, developing standardized procedures and protocols.
- Evaluated emerging technologies for potential integration into existing workflows based on best-fit analysis considering factors such as budget limitations or compatibility with other tools being used at the time.
- Established secure remote access capabilities allowing employees working offsite continued productivity during times where physical presence was impractical or impossible due to external circumstances.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
Data Clerk/Administrative Bookkeeper
R S Installations
03.2012 - 04.2020
- Maintained accurate data entry across multiple systems to support operational efficiency.
- Reviewed and verified incoming data for consistency and accuracy to prevent errors.
- Assisted in developing new data management protocols to enhance information retrieval processes.
- Collaborated with team members to streamline workflow, improving overall productivity.
- Implemented quality control measures that reduced data discrepancies by identifying common errors.
- Provided technical support for database management software, ensuring user accessibility and functionality.
- Maintained high-quality data records by consistently updating and organizing information in databases.
- Conducted regular database maintenance activities, ensuring optimal performance levels were sustained over time.
- Mastered various software programs for efficient data input and analysis, increasing overall productivity.
- Provided support during audits by supplying accurate documentation of all processed transactions as needed.
- Facilitated seamless communication between departments by providing accurate ad-hoc reports as requested.
Alterations Specialist
David's Bridal
10.2011 - 10.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Managed inventory of sewing supplies and equipment, ordering replacements as needed to maintain continuous workflow efficiency.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Performed minor repairs on sewing machines as necessary, minimizing downtime due to technical issues.
- Mentored junior alterations specialists, sharing best practices and techniques for successful garment modifications.
- Contributed to increased store revenue through upselling additional alteration services when appropriate.
- Increased efficiency by implementing streamlined processes for organizing incoming alteration requests.
Education
High School Diploma -
Canton High
Canton05-2010
Skills
- Database administration
- Cloud management
- Remote support tools
- Server administration
- Hardware diagnostics
- Network troubleshooting
- Data center operations
- Microsoft Office Suite
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Resolving issues
- Verbal and written communication
Accomplishments
- Honorary Commander of Communication with Columbus air Force 14th Flying Training
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Graduated Military Finance School
Certification
Apple Certified
Mac Certified
CPR Certified
BLS Certified
Timeline
Emergency Room Unit Coordinator
Baptist Memorial Hospital
02.2025 - 05.2025
Remote Infrastructure Management Engineer
Cspire Wireless (contract)
10.2024 - 01.2025
Rural Carrier
United States Postal Service
04.2024 - 10.2024
IT Director
City of Columbus
03.2023 - 03.2024
Interoperability/IT Technician
CDC Foundation (contract)
10.2020 - 12.2022
Apple Technical Advisor/Technical Expert
Apple INC
10.2015 - 02.2023
Data Clerk/Administrative Bookkeeper
R S Installations
03.2012 - 04.2020
Alterations Specialist
David's Bridal
10.2011 - 10.2014
25B Information Technology Specialist
United States Army National Guard (contract)
05.2010 - 06.2018
High School Diploma -
Canton High