Maia Devine Brink
Palatka
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
2
2
years of professional experience
Work History
AMA / Hospitality
Daytona International Speedway
08.2024 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash
- Prepared food and beverages and verified adherence of quality and safe food-handling standards
- Reduced risks by maintaining clean and organised work environment
- Communicated with customers to promptly resolve complaints and address inquiries
- Processed payments with focus on accuracy and correct cash-handling procedures
- Delivered excellent customer service to support company reputation and patron satisfaction
- Greeted guests with friendly and professional acknowledgement to build rapport
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns
Intern
City of Palatka
04.2024 - 08.2024
- Company Overview: Fire Department - Government Intern
- Identified opportunities for process improvements within the department, leading to increased efficiency and productivity
- Maintained a high standard of professionalism when interacting with external partners representing diverse perspectives
- Sorted and organized files, spreadsheets, and reports
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
- Analyzed problems and worked with teams to develop solutions
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
- Participated in workshops and presentations related to projects to gain knowledge
- Fire Department - Government Intern
CMAA
Express Urgent Care
09.2023 - 04.2024
- Patient Interaction: Greet patients, answer inquiries, and provide excellent customer service.
- Scheduling: Schedule appointments, manage patient flow, and ensure timely service.
- Record-Keeping: Maintain accurate and organized patient records, including medical history, insurance information, and billing details.
- Insurance Processing: Verify insurance eligibility, process claims, and assist with billing inquiries.
- Administrative Tasks: Perform general office duties, such as answering phones, managing correspondence, and maintaining a clean and organized reception area.
- Software Proficiency: Demonstrate proficiency in using electronic medical record (EMR) systems, practice management software, and other relevant software.
- HIPAA Compliance: Understand and adhere to HIPAA regulations regarding patient confidentiality.
- Medical Terminology: Possess a basic understanding of medical terminology.
Education
Associate's Degree -
Daytona State College
Daytona Beach, FL12-2025
High School Diploma -
Palatka High School
05.2024
Skills
- Customer Service
- Organization
- EMR systems
- Medical Terminology
- Medical Receptionist
- Medical Records
- Medical office experience
- Problem solving
- Phone etiquette
- Vital Signs
- EClinicalWorks
- Microsoft Certified
- Microsoft spreadsheets
- Time management
- Ability to communicate well
Certifications
- CPR & AED Certification
- Certified Medical Administrative Assistant
- BLS Certification
- Microsoft Certification
Personal Information
Title: CMAA / Medical Receptionist
Timeline
AMA / Hospitality
Daytona International Speedway
08.2024 - Current
Intern
City of Palatka
04.2024 - 08.2024
CMAA
Express Urgent Care
09.2023 - 04.2024
High School Diploma -
Palatka High School
Associate's Degree -
Daytona State College
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