Maia Gilleo
Lake Peekskill,NY
Summary
I am a reliable, hardworking, and goal minded professional. Having a proven track record of success, I am looking forward to furthering my education and receiving an MBA in Business Management.
Overview
29
29
years of professional experience
Work History
Owner
Image Salon
09.2004 - Current
- Managed day-to-day business operations.
- Work a fifty hour week behind the chair as a hairstylist.
- Teach staff coloring techniques and theory.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed all employees.
- Implement marketing strategies to increase brand awareness and attract new customers.
- Establish a positive workplace culture that fostered employee engagement, and collaboration.
- Organized and attend trade shows.
- Evaluate industry competition regularly to maintain a competitive advantage.
- Ensured regulatory compliance by staying aware of industry-related changes and implementing necessary policies or procedures as needed.
- Prepare bank deposit and transaction reports.
- Put together budgets based upon costs and fees for successfully operating business.
- Prepare annual budgets with in order to prevent supply overages.
- Observe each employee's individual strengths and weakness and write an evaluation.
Customer Service Manager
Paraco Gas Corporation
03.1999 - 05.2004
- Added all new accounts into the database.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained several locations during mergers.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory and service availability.
- Created and reviewed service invoices and drivers delivery tickets to confirm accuracy.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled all bank deposits and petty cash.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
System Administrator
Telemarketing Concepts
09.1995 - 03.2000
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Created excels nighty excel reports containing the information of five other locations.
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Education
Bachelor of Science - Business Management
SUNY Empire State College
Saratoga Springs, NY05.2024
Associate of Science - Business Management
Westchester Community College
Valhalla, NY12.2022
High School Diploma -
Yorktown High School
Yorktown Heights, NY06.1993
Cosmetology -
Northern Westchester Boces
Yorktown Heights, NY06.1993
Skills
- Currently I am one of five that sit on the Putnam Valley Economic Development Board
- Member of the Democrats of Putnam County
- Lions Club
- A member BOCES Cooperative board of Cosmetology helping students find jobs in the beauty industry
Timeline
Owner
Image Salon
09.2004 - Current
Customer Service Manager
Paraco Gas Corporation
03.1999 - 05.2004
System Administrator
Telemarketing Concepts
09.1995 - 03.2000
Bachelor of Science - Business Management
SUNY Empire State College
Associate of Science - Business Management
Westchester Community College
High School Diploma -
Yorktown High School
Cosmetology -
Northern Westchester Boces
Similar Profiles
Joseph FastJoseph Fast
Assistant Manager at Image Salon SuitesAssistant Manager at Image Salon Suites
Annesa HinojosaAnnesa Hinojosa
Salon Employee at New Image SalonSalon Employee at New Image Salon
Michael WilsonMichael Wilson
Receptionist at Mirror Image SalonReceptionist at Mirror Image Salon