Maia Hill
Auburn,WA
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on exceeding standards.
Overview
10
10
years of professional experience
Work History
Client relationship consultant II
US Bank
01.2023 - 11.2023
- Fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences
- Open consumer checking, savings and CD accounts
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Recommend bank products tailored to our customers’ specific needs
- Processc teller transactions such as wires, withdrawals, deposits etc
- Develops collaborative partnerships with branch team members and partners to best serve clients.
Customer service representative
Verizon Wireless
10.2022 - 01.2023
- Learn and uncover customers' needs by creating connections and asking the right questions
- Position product insights and solution recommendations to provide customers with sales solution
- Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
- Work with other teams to get solutions for customers
- Managed customer accounts to secure customer satisfaction and repeat business.
- Assist with merchandising and operational functions.
Notary public/ loan signing agent
Self-Employed
05.2021 - 11.2022
- Build business relationships
- Work through technical and other complex issues regarding loan documents to ensure accurate and timely delivery
- Notarizing loan documents such as deeds, affidavits etc
- Organized/ prepared 150+ page documents to be signed and returned in a timely manner
- Examined documents for accuracy, completion and compliance before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked client identification to maintain compliance with state legal requirements.
- Create a schedule, Manage appointments and retain documents for payment and tax purposes.
Diamond and Jewelry consultant
Blue Nile
07.2019 - 01.2021
- Processing high value orders, exchanges, returns, repairs, cleaning/maintenance etc
- Greeted customers, and suggested suitable options.
- Train new employees on process and procedures
- Proactively follow up on all work requests within service level standards
- Effectively resolve complex customer service challenges and escalations, finding solutions that delight customers
- Understand department goals and meet defined metrics
- Communicate accurate information and set clear expectations for customers
- Maneuver effectively and efficiently through all computer systems
- Maintain records of excellent attendance, punctuality and job focus
- Handle confidential information.
Care provider
10.2016 - 12.2019
- Nanny
- Organize activities such as games and educationally stimulating activities
- Facilitate kids in groups (up to four) on activities
- Collaborate and communicate with families effectively
- Provide healthy meals for children throughout day to day routines.
Sale Associate
Nike
11.2018 - 01.2019
- Recommend products based on customer needs and technology incorporated into Nike
- Products
- Receive, manage and monitor inventory
- Collaborated with a team of 20 employees to work toward daily weekly and monthly sales goals
- Providing quality customer service
- Informing customers about technology and quality of various products
- Working in a fast-paced environment
- Finding interactive ways to engage customer in different products offered.
Sales Associate
Forever 21
10.2014 - 08.2016
- Provide quality service for consumers through styling outfits
- Collaborated with a team of 20 employees to work toward daily weekly and monthly sales goals
- Trained new hires on daily practices
- Support upper management in preparing for rushes and busy weekends.
The Seattle Office for Civil Rights
06.2013 - 08.2014
- Screen customers for eligibility
- Organized and archived confidential files
- Entered data using Excel sheets
- Relayed time sensitive files between departments different offices.
Education
Hampton University
Hampton, VAAssociate of Arts -
Highline College
06.2024
Skills
- Customer Service-oriented
- Problem-solving
- Bank Sales
- Employee Training Assistance
- Self-Motivated Nature
- Follow-Up Skills
- Relationship Building
Professional Overview
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers and team members effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Timeline
Client relationship consultant II
US Bank
01.2023 - 11.2023
Customer service representative
Verizon Wireless
10.2022 - 01.2023
Notary public/ loan signing agent
Self-Employed
05.2021 - 11.2022
Diamond and Jewelry consultant
Blue Nile
07.2019 - 01.2021
Sale Associate
Nike
11.2018 - 01.2019
Care provider
10.2016 - 12.2019
Sales Associate
Forever 21
10.2014 - 08.2016
The Seattle Office for Civil Rights
06.2013 - 08.2014
Hampton University
Associate of Arts -
Highline College
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