Maia Jordan

Assistant Manager

Pilot Flying J Travel Center

Checotah, OK

04.2016 - 10.2024

Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Developed a system for tracking inventory and ordering supplies as needed.
Ensured compliance with safety regulations and company policies.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Maintained up-to-date knowledge of company products and services.
Organized training sessions for new hires to familiarize them with the workplace environment.
Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Created reports on sales trends, inventory levels, and financial data.
Supervised daily operations including scheduling shifts, assigning duties.
Analyzed sales data to identify trends and adjust strategies accordingly.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Implemented quality control measures to uphold company standards.
Managed inventory of supplies necessary for providing excellent customer service.
Negotiated contracts with vendors or suppliers when needed.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Servsafe manager certified
Up to date Able alcohol license