Maia Fuentes
Patient Care Coordinator
Austin ,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Orthodontic Treatment Coordinator
303 Smiles
Greenwood Village, CO, CO
07.2021 - Current
- Performed in team leader capacity and organized all treatment and placement activities.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external partners to cross-train and support staff.
- Reviewed X-rays to help patients determine best treatments.
- Scanned using 3D camera technology to create clear aligners, retainers and interdisciplinary treatment appliances for orthodontia.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images for review by Orthodontist.
- Developed team communications and information for meetings.
Brand Ambassador
Team Enterprises Colorado
Denver, Colorado
03.2020 - Current
- Engaged with over 500 customers daily, educated and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Collaborated with local field sales to drive visibility and sales results.
- Contributed to social media content documenting brand's impact in on market.
- Functioned as team player by working with other members to deliver sampling goals.
Concierge
303 Smiles
Greenwood Village, CO
11.2019 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained a clean and sterile environment for all patients and staff.
- Engaged with guests on new and upcoming office perks and contests.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Supervisor
Victoria's Secret
Aurora, Colorado
11.2018 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Sales Associate
Victoria's Secret
Aurora, Colorado
05.2017 - 11.2018
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Brand Ambassador
Body Armor
Denver, Colorado
05.2018 - 08.2018
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Set up and broke down promotional booths and tents, talked to potential customers and retained an outgoing attitude for successful promotional events.
- Snapped professional quality photographs to use on social media channels for promotional campaigns.
- Responsible for planning and organizing sampling events by working hand-in-hand with retail store managers and leaders.
- Communicated product value, quality and style to educate and entice potential customers.
- Wrote and edited company case studies, fact sheets and product collateral.
Education
Marketing
University of Colorado Denver
Denver, COHigh School Diploma - undefined
Vista Peak 9-12 Preparatory
Aurora, CO2017
Skills
- Administrative support
- Sale expertise
- Good listening skills
- Data entry
- Computer proficient
- POS systems expert
- Multi-line phone talent
- Quick learner
- Patient Care Standards
- Dental Radiography
- 3D Imaging Scanner
- Customer Service
- Disinfection and Sterilization
- Treatment Planning
Timeline
Orthodontic Treatment Coordinator
303 Smiles
07.2021 - Current
Brand Ambassador
Team Enterprises Colorado
03.2020 - Current
Concierge
303 Smiles
11.2019 - Current
Supervisor
Victoria's Secret
11.2018 - 11.2019
Brand Ambassador
Body Armor
05.2018 - 08.2018
Sales Associate
Victoria's Secret
05.2017 - 11.2018
Marketing
University of Colorado Denver
High School Diploma - undefined
Vista Peak 9-12 Preparatory
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