Maia Kropp
Galena,IL
Summary
Motivated individual with strong work ethic and working toward a Degree in Animal Science. Strong organizational and team collaboration skills, positive outlook, and passion animal science and success.
Overview
3
3
years of professional experience
Work History
Waitress
Big Bills
2023.06 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Volunteer
Safe Haven
2022.12 - Current
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided companionship and comfort to animals in need of extra love and attention.
- Kept animals healthy and socialized by providing regular exercises and walks.
Barista
Trolley Depot Coffee And Tea Co
2020.06 - 2023.07
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Galena High School
Galena, IL05.2023
Skills
- Leader
- Responsible
- Outgoing
- Teamwork
- Communication
- Time Management
Timeline
Waitress
Big Bills
2023.06 - Current
Volunteer
Safe Haven
2022.12 - Current
Barista
Trolley Depot Coffee And Tea Co
2020.06 - 2023.07
High School Diploma -
Galena High School
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