Maia McKenzie
Waco,TX
Summary
Company Cultured Operations Manager with 10+ years of proven leadership experience and a strong focus on continuous improvement. Strong background in Supply Chain Management, Logistics, Manufacturing, and Inventory Management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receiving Supervisor
Tractor Supply Distribution Center
Waco, TX
05.2022 - 03.2024
- Point of Contract for Operations on the Sat-Mon shift, requiring all operational disruptions to be reported to me before reaching out to Senior Leadership
- Managing receiving operations and staff of 50-60: Unloading and sorting deliveries, and ensuring that all incoming shipments are processed accurately and on time
- Supervising and training staff: Assigning duties, developing best practices, and training receiving staff
- Identified, tracked, and recorded inbound KPI metrics for our Gemba Process using Tableau and Power B.I
- Assisted/reviewed with Managers on employee relations verbal/written
- Used conflict resolution skills to de-escalate personnel issues
- Effectively interface with all levels of employees in the organization
- Implementing record-keeping procedures: Maintaining receiving records and inventory of stock on hand using WMS and SAP
- Oversaw daily receiving operations, meticulously verifying shipments to maintain a 98% accuracy rate in inventory records
- Inspecting goods to ensure they are undamaged
- Coordinating repairs with the proper departments
- Conducted quarterly and annual reviews for team members.
Shipping Supervisor
Tractor Supply Distribution Center
Waco, TX
10.2019 - 05.2022
- Led a team of 15, enhancing efficiency by 6% through strategic leadership and training initiatives
- Managed over 50 daily shipments, ensuring excellent load quality and meeting pickup cut times
- Trained new staff on procedures, ensuring quick onboarding and adherence to safety policies
- Analyzed customer feedback to identify areas of opportunity
- Facilitated cross-departmental communication, enhancing coordination and a reduction in shipping errors
- Created training presentation on shipping best practices
- Conducted quarterly and annual reviews for team members.
General Manager
SC2 Supply Chain Services
Waco, TX
12.2018 - 08.2019
- Directed operations, planning and continuous improvement projects, driving consistent annual business growth
- Expanded the business model to offer warehouse storage, kitting operations, and outsourced labor
- This led to warehouse expansion from 1 facility to 3
- Secured new business including long term contracts from both domestic and international suppliers
- Facilitated hard and soft skills for logistics management
- Selected suppliers to reduce cost and operational efficiency
- Managed budgets and P&Ls, consistently meeting margin targets and growth plans
- Forecasted performance trends to reduce operational risks through sales and data analysis
- Led initiatives that boosted annual revenue by 18%, consistently meeting and exceeding financial targets.
Assistant Facility Manager
SC2 Supply Chain Services
Waco, TX
11.2016 - 12.2018
- Coordinated with the General Manager on running the daily operation
- Facilitated projects identifying disruptions in the operation causing substantial loss of profit
- Mentored 30 personnel
- Enhanced efficiency in inventory management procedures using root cause analysis to identify inconsistencies, implement SOPs and utilize control plans
- Facilitated cross-functional teams, improving interdepartmental communication and an increase in operational efficiency
- Trained clerks on customs logistics including proper documentation
- Conflict resolution between supervisory staff and employees
- Interviewing and on-boarding of all new hires
- Ensured all HR and training documents were up to date
- Oversaw cycle counts on inventory
- Presented data and metrics to customers.
Corporate Quality Manager
SC2 Supply Chain Services
Peoria, IL
12.2013 - 11.2016
- Built a strong team using hands-on methods and transparency
- Peer mentoring, skillset training such as blueprint reading, job specific training such as Microsoft Office or SAP, coaching, and performance reviews
- Coordinated with Quality Engineer to identify quality issues and potential risks through root cause analysis
- Developed and implemented SOP's, and process control plans, for all packaging facilities operated by Sc2, improving workflow adherence
- Led continuous improvement projects utilizing methods such as Kanban, 5's, Gemba, and VOC
- Presented data and metrics to stakeholders, management, and customers
- Streamlined start to finish packaging processes, resulting in a 58% reduction in packer errors and increased customer satisfaction
- Performed internal and external quality audits with detailed reporting, updated and enforced quality control standards, improving operational efficiency
- Collaborated with contract representatives, overseeing quality control and ensuring customer satisfaction
- Provided technical direction and assistance to management and team members during installation and integration of SAP.
Education
Associate Of Arts And Sciences - General Studies
12.2011
Dean's List 2010
- 1st Semester - Dean's List
- 2nd Semester - Dean's list
Scholarships
- SRC Softball Scholarship Recipient
Extracurriculars
- Right Field for SRC Mudcats, 2010 to 2011
Foundations of Project Management -
05.2024
Leadership Transitions: Becoming a Frontline Manager -
12.2023
Legendary Leadership - Courageous Leadership -
09.2023
Diversity, Equality and Inclusion -
11.2021
Legendary Leadership - Communicating as a Legendary Leader -
06.2021
Legendary Leadership - Time Management -
04.2021
Legendary Leadership Series - Legendary Leadership -
11.2020
Unconscious Bias (2017) -
09.2019
Skills
- SME Logistics Oversight
- Supply Chain Management
- Warehouse Management
- Continuous Improvement
- Inventory Management
- Project Management
- Customs Compliance
- Database Management
Certification
- Six Sigma Green Belt, Caterpillar Inc, 04/01/15
Affiliations
- Texas PTA Member 2017-current
- China Spring ISD PTA President 2018-2019
- China Spring ISD PTA committee chairmen 2017-2018
- China Spring Youth Athletic Association sponsor 2019
- St. Jude Telethon volunteer 2016
- Canton USD Elementary School volunteer 2010-2013
Timeline
Receiving Supervisor - Tractor Supply Distribution Center
05.2022 - 03.2024
Shipping Supervisor - Tractor Supply Distribution Center
10.2019 - 05.2022
General Manager - SC2 Supply Chain Services
12.2018 - 08.2019
Assistant Facility Manager - SC2 Supply Chain Services
11.2016 - 12.2018
Corporate Quality Manager - SC2 Supply Chain Services
12.2013 - 11.2016
Spoon River College - Associate Of Arts And Sciences, General Studies
Google - Foundations of Project Management,
Skillsoft - Leadership Transitions: Becoming a Frontline Manager,
Tractor Supply - Legendary Leadership - Courageous Leadership,
Tractor Supply - Diversity, Equality and Inclusion,
Tractor Supply - Legendary Leadership - Communicating as a Legendary Leader,
Tractor Supply - Legendary Leadership - Time Management,
Tractor Supply - Legendary Leadership Series - Legendary Leadership,
LinkedIn - Unconscious Bias (2017),