Maia Miller
Miami,FL
Summary
- Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
- Personable skills in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
- Hardworking with strong aptitude for memorization and accurate order fulfillment with personable attitude. Applies knowledge of nightlife and skill for beverage recommendations to create exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Bartender
Bodega Taqueria Y Tequila
06.2023 - 02.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained impeccably clean, attractive and well-stocked bar area.
VIP Bottle Server
Clematis Social
01.2022 - 02.2024
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Collaborated with team members to deliver seamless service during high-volume events.
- Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
- Facilitated smooth communication between guests, servers, bartenders, security personnel, and management for optimal event execution.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
Canine Handler
Self Employed Services
01.2019 - Current
- Improved overall handler-canine relationship through effective rapport-building exercises and trust-building activities.
- Streamlined the process of tracking, detection, and apprehension with the development of custom canine-handler protocols.
- Educated fellow handlers on best practices related to care, nutrition, grooming, health checks, and obedience training for working canines.
- Evaluated canine performance regularly to ensure optimal results during work assignments while addressing any areas needing improvement promptly.
- Responded quickly to emergency situations requiring immediate assistance from skilled handlers by adapting to rapidly changing circumstances under pressure effectively.
- Assisted in the successful rehabilitation of previously aggressive or unmanageable canines through dedicated training efforts and consistent behavior modification.
- Coordinated with veterinarians for proper care and health evaluations of canines.
- Monitored and managed multiple canines in both large and small spaces.
- Assisted in restraining canines during medical procedures.
Lead Server
Grimaldi's Coal Brick Oven Pizzeria
03.2022 - 04.2023
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2020
Skills
- Exceptional customer service
- Stress Tolerance
- Strong Work Ethic
- Alcohol awareness
- Venue Promotion
- VIP Clientele Handling
- Outstanding Communication
- Bar terminology
- Efficient multitasking
- Accurate Cash Handling
- POS system expertise
Languages
English
Native or Bilingual
Timeline
Bartender
Bodega Taqueria Y Tequila
06.2023 - 02.2024
Lead Server
Grimaldi's Coal Brick Oven Pizzeria
03.2022 - 04.2023
VIP Bottle Server
Clematis Social
01.2022 - 02.2024
Canine Handler
Self Employed Services
01.2019 - Current
High School Diploma -
Palm Beach Gardens High School
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