Maia Olvera
Concord,CA
Summary
Dedicated professional with experience at Pittsburg Skilled Nursing Facility, excelling in housekeeping and customer service. Proven ability to enhance client satisfaction through effective teamwork and empathetic communication. Skilled in maintaining sanitary environments and resolving conflicts, contributing to increased loyalty and a positive atmosphere. Committed to delivering high-quality service and support.
Overview
2026
2026
years of professional experience
Work History
Housekeeper/maintenance and Laundry
Pittsburg Skilled Nursing FacilityPittsburg Skille
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service Representative
Bagel St., Café
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Olympic High School
Concord, CASkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Timeline
Customer Service Representative
Bagel St., Café
06.2024 - Current
Housekeeper/maintenance and Laundry
Pittsburg Skilled Nursing FacilityPittsburg Skille
Diploma -
Olympic High School