Maia Urick-Mullen
Belfair
Summary
Dynamic and results-oriented professional with a proven track record at Mesa Airlines, excelling in customer service and emergency procedures. Demonstrated ability to maintain composure and professionalism in high-stress situations, ensuring passenger safety and satisfaction. Skilled in problem-solving and effective communication, fostering positive relationships and promoting brand reputation through exceptional service.
Overview
2
2
years of professional experience
Work History
Flight Attendant
Mesa Airlines
08.2023 - 09.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Sales Associate
Kohls Department Store
05.2022 - 07.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Top sales performer in credit card sales and merchandise
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06.2023
Skills
- Customer service
- First Aid
- Strong work ethic
- Reliability and punctuality
- Hospitality service expertise
- Verbal and written communication
- Safety procedures
- Emergency procedures
- Problem-solving
Timeline
Flight Attendant
Mesa Airlines
08.2023 - 09.2024
Sales Associate
Kohls Department Store
05.2022 - 07.2023
High School Diploma -
Bonney Lake High School
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