Summary
Overview
Work History
Education
Skills
Willing To Relocate
Timeline
Generic

Maia Washington

MANVEL,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Accounting Clerk

Gillman Automotive Group
12.2021 - Current
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Generated, posted and attached information to claim files.
  • Processed and recorded new policies and claims.
  • Modified, updated and processed existing policies.

Assistant Manager

Marco's Pizza
07.2021 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Front Desk Receptionist

Parkway Chevrolet
01.2021 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed all tasks in compliance with company policies and procedures.

Security Guard (Unarmed)

Allied Universal Security Services, Systems and Solutions
12.2019 - 01.2021
  • Observe and patrol facilities, abide by post specific orders
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Interacted assertively but non-confrontationally with personnel and general public.

Parts Assistant/ Receptionist

Penske Automotive Group
01.2017 - 01.2019
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Adhered to company guidelines for performance and compliance.

Cashier

Chick-fil-A
01.2015 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Associate of Arts - English

Lone Star College System
Cypress

High school or equivalent in Diploma -

Cy-Fair High School
Cypress, TX
06.2014

Skills

  • Journal Updates
  • Records Management
  • Month-End Reports
  • Clerical Support
  • File Maintenance
  • Administrative Support
  • Team Collaboration
  • Document Scanning
  • Data Entry
  • Security Awareness
  • Customer and Client Relations
  • Multi-Line Telephone Operation

Willing To Relocate

Pearland, TX

Timeline

Accounting Clerk

Gillman Automotive Group
12.2021 - Current

Assistant Manager

Marco's Pizza
07.2021 - 10.2021

Front Desk Receptionist

Parkway Chevrolet
01.2021 - 07.2021

Security Guard (Unarmed)

Allied Universal Security Services, Systems and Solutions
12.2019 - 01.2021

Parts Assistant/ Receptionist

Penske Automotive Group
01.2017 - 01.2019

Cashier

Chick-fil-A
01.2015 - 01.2017

Associate of Arts - English

Lone Star College System

High school or equivalent in Diploma -

Cy-Fair High School

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Maia Washington