Maiah G. Sterling

• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Responded to room transfers, incident reports, and maintenance requests.
• Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
• Assisted residents in preparing for activity and social programs.
• Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
• Maintained clean, safe, and well-organized patient environment.
• Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
• Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
• Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
• Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
• Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
• Streamlined move-in and move-out processes, making transitions smoother and more efficient for residents.

During my time at Rutgers University, I have held a work-study position with Rutgers Recreation since my freshman year. In this role, I have worked across several campus recreation facilities, including the College Avenue Gym, Sonny Werblin Recreation Center, and Livingston Recreation Center. Through this experience, I have developed strong skills in customer service, facility operations, and team collaboration, while contributing to the daily management and support of recreational programs and services.

• Maintained a safe and clean facility, ensuring a positive environment for all users.
• Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
• Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
• Enhanced participant enjoyment by creating and implementing diverse recreational activities.
• Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
• Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.

• The Chik-Fil-A location that I worked at was located in Harlem, New York. The official address is 216 125th st, New York, NY 10027.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.