MAIA ROLEY
Palmetto,GA
Summary
Over 20 years of customer service skills in a growing career field of service, commitment and passion to serve the community. With strong leadership skills, a drive to succeed, and the flexibility to adapt to any environment quickly. Diligent and personable professional skilled in identifying customer needs and presenting solutions that deliver value and drive revenue growth. Talented at developing effective sales strategies, managing customer relationships, and resolving customer disputes. Committed to providing exceptional customer service and achieving business objectives.
Overview
19
19
years of professional experience
Work History
ACCESS CONTROL REPRESENTATIVE
DHL
01.2022 - Current
- Sign in and out visitors/non-STA employees, email incident reports to manager, verify employees on Veroot for access in the warehouse
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
FULFILLMENT CENTER ASSOCIATE
Amazon
06.2021 - 01.2022
- Retrieve items from shelves, ensure quality of product is correct and not damaged, maintain productivity rates while working safely
LOSS PREVENTION LEAD/ TRAINER
Variety Wholesalers
11.2020 - 08.2021
- Lead team and developed Loss Prevention staff to be knowledgeable of their duties, Coordinated and provided training for Power Industrial trucks
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
HUMAN RESOURCES ADMINISTRATOR/ADMINISTRATIVE ASSISTANT
JD Wisner Electric
09.2012 - 07.2013
- Supported the team by performing tasks related to organization and strong communication, developed administrative staff by providing information and experiential growth opportunities
OWNER
Davis & Daughters Inc
02.2006 - 09.2010
- Maintained employee files, coordinated interviews, conducted new hire employee background checks, maintained OSHA rules and regulations
Education
CULINARY ARTS DEGREE -
Cincinnati State Technical and Community College
01.2006
BIOLOGICAL SCIENCE STUDIES -
Northern Kentucky University
01.2006
Skills
- Empathy and understanding
- Conflict resolution
- Organizational skills
- Data entry proficiency
- Customer Service
- Time Management
- Leadership
- Problem Solving
- Interpersonal Skills
- Computer
- Multitasking
- Teamwork
- Planning and prioritization
- Critical/ Creative Thinking
- Administrative Writing
Volunteer Experience
- DOOR GREETER, GO Church, Sharpsburg, GA, 06/24, Present, Greet patrons attending entertainment events
- LINE WORKER AND SERVER, Pack a Million, Atlanta, GA, 09/23, 09/23, Weigh or measure ingredients
Timeline
ACCESS CONTROL REPRESENTATIVE
DHL
01.2022 - Current
FULFILLMENT CENTER ASSOCIATE
Amazon
06.2021 - 01.2022
LOSS PREVENTION LEAD/ TRAINER
Variety Wholesalers
11.2020 - 08.2021
HUMAN RESOURCES ADMINISTRATOR/ADMINISTRATIVE ASSISTANT
JD Wisner Electric
09.2012 - 07.2013
OWNER
Davis & Daughters Inc
02.2006 - 09.2010
CULINARY ARTS DEGREE -
Cincinnati State Technical and Community College
BIOLOGICAL SCIENCE STUDIES -
Northern Kentucky University
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