Maibelis T. Felizola
Las Vegas,USA
Summary
Dynamic and result oriented professional committed to excellence, with a proven task record of driving success in challenging environments. Proactive approach. Ability to motivate teams toward achieving goals. Relentless work ethics. Exceptional problem solving skills. Achieving productivity within a forward thinking organization
Overview
24
24
years of professional experience
Work History
Remote Customer service specialist
Home office based
07.2024 - Current
- Assign a clear member specialist we create award winning experiences to define company brand, we delight customers and exceed their expectations. We connect with members via phone, email, and live chat to provide support and proactive solutions that meet evolving needs. Guide members in managing their membership from upselling to troubleshooting and explain benefit. Share opportunities to improve the member experience at any step of the journey.
- $16.00 hourly
- $17.00
Front Desk Room Coordinator Manager
Hotel Le Concorde Quebec
02.2024 - 05.2024
- Maintain and reinforce Forbes 5 star standards .Ability to provide an excellent service with patience and professionalism not matter the circumstances . Experience in hospitality industry such as office operation, Housekeeping department, manage room blocks from initial inquiries to final booking ensuring accurate room list. Follow up with special request and billing details are processed. Operational support assisting with admin tasks. Maintain an excellent verbal and written communication to interact effectively with internal team, related departments and guests . Provide an excellent and professional customer service at all time. Address issues related to room assignments and guest conflicts finding solution in order to maintain guest satisfaction . Strong attention to details, special request and high volumes of reservation. Also provide personalize service, specific request ensuring timely service delivery.
- $53,165 / year
- $53,200/ year
- Reason of leaving: Returned to U.S.A ( Las Vegas ) As the business return to normal after the pandemic I was Unable to maintain the job from distance as they required from certain point forward.
QA/QC Quality Control Assurance Sky Suits & Villas
Aria Resort & Casino
04.2014 - 12.2018
- Assign,inspect and release VIP rooms according to forbes 5 star standards. Responsible of winning 27 consecutive 100% Forbes score Assigned, inspected and released . Oversee, recruit and train new employees for Sky Suits and Villas , motivate Housekeeping staff, assign daily tasks and duties, ensure staff adhere to standards. Monitor their performance, address issues as they arise. Always keep the coordination with others departments in order to achieve guest satisfaction. Ensure compliance with safety and sanitation policies and procedures. Assist with operations and administration as needed, managing inventory, handling guests inconveniences, covering tower as assistant executive controlling shift productivity, close duties for the day, complete recap reports with following shift as department needed. Knowledge in opera, hotsos, outlook, excel, opera systems
- $49,000 / year
- Reason of leaving: Resigned ( move out of country, Quebec Canada)
Sky Suits &Villas Housekeeping Supervisor
Aria Resort & Casino
03.2012 - 04.2014
- Oversees and directs Housekeeping work staff . Ensure facilities are clean, sanitize and well maintained up to hotel standards. Assign duties, ensure productivity is achieved on daily basis. Train employees according to 5 star Forbes standards. Manage inventory. Handle guest requests, complaints, follow up with profiles . inspect rooms in order to elevate standards . Reinforce safety policies. Conduct performance reviews. Support the department’s overall operation. Knowledge in opera, hotsos, outlook, excel system
- $22
- $23
- Reason of leaving: Promoted to Sky Suits & Villas QA/QC Quality Control Assurance
Guest room attendant
Aria Resort & Casino
04.2011 - 03.2012
- Clean and service rooms day to day including duties such as making beds, scrubbing bathrooms, vacuuming, emptying trash, wiping down or dusting all surfaces. Replenish all guests amenities etc. Personalize service. Create profile with guests preferences and requests in order to exceed expectations providing a better service during the stay also upon return. Maintain and clean up to Forbes 5 star standards. Knowledge in opera, hotsos, outlook, excel system
- $16.50
- $16.75
- Reason of leaving: Promoted to SS & Villa Housekeeping Supervisor. After 7 months of cross training Supervisor .
Production
Brady Linen Services LLC
03.2010 - 04.2011
- Folding towels, matts, irony and sheets, pillow cases
- $11.28
- Reason of leaving: Resigned, worked 2 jobs for a period of time and decided to stay at Aria Resort & Casino
Housekeeping Supervisor
Westin Las Vegas Hotel, Casino & Spa
05.2009 - 02.2010
- Assign duties and inspect work, investigate complaints, coordinate work activity among departments
- $13.75
- $14.05
- Reason for leaving: Laid off
- Gap: looking for a job
Cocktail Service
Fontainebleau, Miami Beach
12.2008 - 04.2009
- Take orders from customers and serve drinks
- $7.25
- Reason for Leaving: Resigned
- Explanation: Moved to Las Vegas, NV 05/06/09
Housekeeper Supervisor Manager
Covarrubias Hotel
02.2002 - 09.2008
- Assigns workers their duties and inspects the work done, investigates complaints, obtains list of rooms to be cleaned, coordinates work activity
- Reason for Leaving: moved to the U.S
Education
Masters Degree - English, French and Spanish
Pepito Tey
01.2008
High School Diploma - undefined
01.2002
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Customer relationship management (CRM)
- Telephone etiquette
- Complaint handling
- Customer relationship management
- Complaint resolution
- QC
- Microsoft outlook
Timeline
Remote Customer service specialist
Home office based
07.2024 - Current
Front Desk Room Coordinator Manager
Hotel Le Concorde Quebec
02.2024 - 05.2024
QA/QC Quality Control Assurance Sky Suits & Villas
Aria Resort & Casino
04.2014 - 12.2018
Sky Suits &Villas Housekeeping Supervisor
Aria Resort & Casino
03.2012 - 04.2014
Guest room attendant
Aria Resort & Casino
04.2011 - 03.2012
Production
Brady Linen Services LLC
03.2010 - 04.2011
Housekeeping Supervisor
Westin Las Vegas Hotel, Casino & Spa
05.2009 - 02.2010
Cocktail Service
Fontainebleau, Miami Beach
12.2008 - 04.2009
Housekeeper Supervisor Manager
Covarrubias Hotel
02.2002 - 09.2008
High School Diploma - undefined
Masters Degree - English, French and Spanish
Pepito Tey
Similar Profiles
Susan RoykoSusan Royko
Susan Royko, RMT E453 at Home Based OfficeSusan Royko, RMT E453 at Home Based Office
Charnice SmithCharnice Smith
Medical Receptionist at Wellington Office Based Surgical PracticeMedical Receptionist at Wellington Office Based Surgical Practice
MARIA EUGENIA VALIENTE WRIGHTMARIA EUGENIA VALIENTE WRIGHT
Quality Control Agent - Operations Team at Tripmasters (U.S.-based travel company, Paraguay office)Quality Control Agent - Operations Team at Tripmasters (U.S.-based travel company, Paraguay office)
Jasmine RamirezJasmine Ramirez
Front Desk Agent at Treasure Island Hotel & CasinoFront Desk Agent at Treasure Island Hotel & Casino
Jonathan TeferaJonathan Tefera
Portfolio Payment Program Lead at Hilton Resorts CorporationPortfolio Payment Program Lead at Hilton Resorts Corporation