MaiChong Lor
Marysville,CA
Summary
A graduate with a Bachelor of Science in Public Health from California State University, Chico, with hands-on experience in various healthcare and customer service roles. Demonstrated expertise in assisting with program analysis, patient services, and fulfilling critical operational duties in fast-paced environments. Adept at problem-solving, time management, and delivering exceptional customer service. Recognized on the Dean's List for academic excellence and consistently demonstrated a commitment to improving operational efficiency in both healthcare and corporate settings.
Overview
8
8
years of professional experience
Work History
Fulfillment Associate
Amazon
09.2022 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Public Health Intern
Adventist Health and Rideout
01.2022 - 05.2022
- Conducted research for the development of evidence-based public health policies and programs.
- Evaluated the effectiveness of existing public health programs, identifying areas for improvement.
- Helped develop community awareness and outreach programs targeting specific demographics or health issues.
- Provided exceptional support to senior leadership by preparing detailed reports, conducting data analysis, and presenting findings in a clear manner.
Patients Access Representative Intern
Adventist Health and Rideout
04.2017 - 05.2017
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Food Server/Stocker
Adventist Health and Rideout
02.2017 - 03.2017
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Contributed positively to team morale through effective communication and cooperation with coworkers
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Radiology Intern
Adventisht Health and Rideout
11.2016 - 12.2016
- Assisted and increased department efficiency by maintaining accurate records of patient history, diagnoses, and treatments.
- Delivered comprehensive interpretation of various imaging tests to consulting physicians.
- Implemented appropriate infection control measures to maintain a safe and sanitary environment for both patients and staff alike.
- Answered phone calls/take notes
Education
Bachelor of Science - Public Health
California State University, Chico
Chico, CA05.2022
Skills
- Communication: Fluent in Hmong and English, with strong interpersonal skills to engage with independently and in collaborative environments diverse populations and team members
- Leadership & Teamwork: Able to work both independently and in collaborative environments to meet organizational goals
- Problem-Solving& Time management: Proficient in handling multiple tasks, troubleshooting challenges, and prioritizing effectively
- Flexibility: Adaptable to changing priorities and fast-paced work environments
Awards
Dean’s List for College of Natural Science, and Behavioral Social Sciences, 2018-2021
Attributes
Fluent in Hmong and English
Timeline
Fulfillment Associate
Amazon
09.2022 - Current
Public Health Intern
Adventist Health and Rideout
01.2022 - 05.2022
Patients Access Representative Intern
Adventist Health and Rideout
04.2017 - 05.2017
Food Server/Stocker
Adventist Health and Rideout
02.2017 - 03.2017
Radiology Intern
Adventisht Health and Rideout
11.2016 - 12.2016
Bachelor of Science - Public Health
California State University, Chico