Maickel Diaz
Specialty Assistant Store Manager
Lutz,FL
Summary
Dedicated Specialty Assistant Store Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in inspiring, developing, respecting, and celebrating our associates. Efficient assigning tasks and maintaining customer areas. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Specialty Assistant Store Manager
The Home Depot
9 2023 - Current
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
Night Operations Assistant Store Manager
The Home Depot Inc
10.2022 - 09.2023
- Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance
- Facilitated clear communication between day and night shifts, ensuring smooth transitions between shifts for seamless store operations
- Resolved conflicts among team members diplomatically, fostering a collaborative work environment and promoting teamwork during night shifts
- Enhanced store efficiency by streamlining night shift operations and implementing effective management strategies.
Customer Experience Manager
The Home Depot Inc
01.2022 - 10.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships
- Implemented data-driven strategies to identify areas needing improvement in the customer journey
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business
- Established cross-functional teams for improved communication between departments and better customer experiences
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Home Depot Associate
The Home Depot Inc
08.2016 - Current
- Started off as a cashier; engaging with customers daily and taking care of their transactions and final interaction
- Head Cashier; Ensured cashiers got their breaks, and the front end was taken care of
- Deliveries Associate; made sure all orders went out in the morning, and orders were being picked for the next day
- MET Associate; work building displays, updating planograms, and general servicing
- Front End Supervisor; worked alongside 40 other associates and ensured our numbers were making it from credit cards to our scan percentages
- PRO Supervisor; supported the pro business and took care of our PROS anyway possible.
Server Shift Leader
Mikes At Venetia
12.2015 - 06.2016
- Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Trained incoming staff on the restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
Shift Supervisor
Ninja Lounge Inc.
03.2015 - 04.2016
- Interacted with children
- Helped and guided customers around the courses
- Worked at the front desk as a cashier
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Helped store management meet standards of service and quality in daily operations.
Staff Member
Blue Moon Outdoor Center
01.2013 - 08.2015
- Worked as a cashier; Inventory, closed cash registers, handle daily money
- Worked running a convenient store by the beach alone
- Worked interacting with customers
- Worked on the field, handling bikes, canoes, and kayaks
- Counted cash in register drawer at the beginning and end of the shift
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Maintained records related to sales, returns, and inventory availability.
Education
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FLAssociate of Arts Business Management - undefined
University of South Florida
Tampa, FLSkills
Customer service
Timeline
Night Operations Assistant Store Manager
The Home Depot Inc
10.2022 - 09.2023
Customer Experience Manager
The Home Depot Inc
01.2022 - 10.2022
Home Depot Associate
The Home Depot Inc
08.2016 - Current
Server Shift Leader
Mikes At Venetia
12.2015 - 06.2016
Shift Supervisor
Ninja Lounge Inc.
03.2015 - 04.2016
Staff Member
Blue Moon Outdoor Center
01.2013 - 08.2015
Specialty Assistant Store Manager
The Home Depot
9 2023 - Current
High School Diploma -
Alonzo And Tracy Mourning High School
Associate of Arts Business Management - undefined
University of South Florida