Maicol Ortiz Fana
Perth Amboy,NJ
Summary
Dynamic professional with extensive experience at Dunkin' Donuts Franchising, excelling in customer service and team leadership. Proven track record of enhancing customer satisfaction and driving sales growth through effective problem-solving and collaboration. Skilled in money handling and fostering a positive work environment, consistently achieving operational excellence.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts Franchising
06.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Cashier
Dunkin' Donuts Franchising
06.2023 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
Sales Associate
Dunkin' Donuts Franchising
06.2023 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Perth Amboy Public High School
Perth Amboy, NJ06.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Dunkin' Donuts Franchising
06.2023 - 03.2025
Cashier
Dunkin' Donuts Franchising
06.2023 - 03.2025
Sales Associate
Dunkin' Donuts Franchising
06.2023 - 03.2025
High School Diploma -
Perth Amboy Public High School
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