Maicol Ruiz
Traffick Device Maintenance Supervisor
Jamaica,NY
Summary
Results-driven professional with extensive experience in Traffic Device Maintenance. Proven ability to enhance operational efficiency, mentor teams, and implement process improvements for successful transportation initiatives.
Dynamic supervisor with over 20 years in traffic device maintenance and parking equipment services. Skilled in training and mentoring staff, fostering collaboration, and implementing safety protocols. Committed to enhancing team productivity and ensuring compliance with industry standards.
Adaptable professional with a strong background in traffic device maintenance and operations. Expertise in problem-solving and technical proficiency with traffic control devices. Ready to leverage skills to contribute to effective transportation management and community safety.
Offering strong foundation in road safety and vehicle operation, eager to learn and develop in fast-paced commercial driving environment. Brings understanding of traffic laws and basic vehicle maintenance skills. Ready to use and develop driving and time management skills in [Desired Position] role.
Overview
28
28
years of professional experience
Work History
Traffic Device Maintenance
New York City Department of Transportation
58-50 57Th Road Maspeth, NY
02.2016 - Current
- Effectively repair all meters located in the five boroughs in New York City.
- Properly trained to use a variety of tools to repair muni meters, street and highway signs
- Certify CDL class B drivers license
- Operate City vehicles for snow removal, inspect defective road signs.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Conducted regular field assessments to ensure proper maintenance of roadways, signage, and traffic control devices.
- Assisted in minimizing accidents by setting up proper signage, barricades, cones, and other traffic control devices.
- Tested and troubleshot malfunctioning equipment to maintain traffic control devices in optimum condition.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
Supervisor of Traffic Device Maintenance
New York City Department of Transportation
58-50 57Th Road
01.2005 - Current
- Supervised daily operations of transportation maintenance teams, ensuring compliance with safety regulations.
- Trained and mentored staff on best practices for traffic management and road repair procedures.
- Developed and implemented process improvements to enhance operational efficiency within the department.
- Coordinated project timelines and resource allocation for various transportation initiatives across the city.
- Monitored performance metrics to assess team effectiveness and identify areas for improvement.
- Collaborated with city officials to streamline communication between departments regarding transportation projects.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensured accurate documentation of work completed, adhering to departmental standards and regulatory requirements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Supervisor City Parking Equipment Service Worker
New York City Meter Collections Division
Meter Collections Middle Village, NY 11379
01.2009 - 02.2016
- Supervised daily operations of meter collections, ensuring compliance with city regulations.
- Trained and mentored staff on effective collection strategies and customer service techniques.
- Implemented process improvements to enhance efficiency in collections and reduce discrepancies.
- Senior staff responsible for the safe operations and security of the counting section.
- Supervise the processing and counting of over $90 million in annual citywide parking revenue.
- Input data on several hundred collection canisters into the agency computer system.
- Ensure equitable distributed of work among employees according to abilities.
- Train new staff, coordinate the preventative maintenance on equipment to ensure operability at all times.
- Established performance metrics to monitor staff productivity and ensure accountability within the team.
- Led initiatives aimed at enhancing public relations through improved communication with constituents regarding collections policies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Implemented cost-saving measures, significantly reducing operational expenses.
City Parking Equipment Service Worker Level 1
New York City Meter Collections Divisions
Meter Collections Middle Village, NY 11379
01.2005 - 01.2016
- Operated and maintained various equipment used for meter collections and servicing.
- Conducted routine inspections to ensure compliance with safety and operational standards.
- Troubleshot mechanical issues, enhancing equipment performance and reliability.
- Collaborated with team members to improve workflow efficiency in service operations.
- Collect revenue from all five borough located in New York City
- Count coins in the counting room collected from within New York City five borough
- Coordinated with management to prioritize service requests, ensuring timely responses to community needs.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Increased equipment lifespan, implementing preventive maintenance procedures.
- Maintained accurate records of service work performed on various types of machinery.
Butcher
Schriber Meal Mart
Maspeth, NY
12.2003 - 01.2004
- Operated cutting tools for precise meat portions and product presentation.
- Maintained hygiene standards by ensuring clean workstations and equipment.
- Trained new staff on best practices in meat preparation and safety procedures.
- Managed inventory levels to ensure availability of fresh products for customers.
- Tracked the inventory of packing supplies for the meat department.
- Inspect the meat prior to packing and distributing to customers.
- Operate the forklift/hand pallet trucks to removed meat boxes and supplies for distributions.
- Stocked, rotated and priced merchandise to meet store standards.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.
Carpenter Laborer
Arturo Beckford Sawmill Shop
Sawmill Shop Almirante Bocas Del Toro
12.2002 - 06.2003
- Operated hand and power tools to cut and shape wood materials.
- Assisted skilled carpenters with framing, installation, and finishing tasks.
- Maintained clean and organized work area to ensure safety compliance.
- Followed blueprints and technical drawings for precise construction projects.
- Select, measure, and cut lumber for distribution to various construction companies.
- Trained new laborers in tool usage and safety protocols effectively.
- Implemented process improvements that enhanced workflow efficiency on-site.
- Oversaw inventory of materials, ensuring availability for ongoing projects.
- Safely operated power tools like saws, drills, sanders, routers consistently throughout each project''s life cycle while minimizing waste materials generated during production processes effectively reducing overall expenses incurred during execution phase
Waiter
Norwegian Cruise Line
Norwegian Cruise Line Miami, Florida
11.1998 - 10.2002
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure accurate and timely order delivery.
- Maintained cleanliness and organization of dining areas for optimal guest experiences.
- Trained new team members on service protocols and menu offerings.
- Developed in-depth knowledge of menu items to assist guests with selections.
- Mentored junior staff, fostering a collaborative environment and promoting best practices in hospitality.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Almirante Secondary School Diploma In Business
Almirante, Bocas Del Toro12-1995
Skills
- Traffic Device Maintenance
- Traffic control training
- Ventricular assist device care
- Vehicle maintenance reports
- Vessel security and maintenance
- Measurement accuracy maintenance
- Traffic hand signals
- Embedded device software design
- Plant maintenance integration
- Fluent in 3 Languages Spanish, English, and Tagalog
- knowledge in computer programming Microsoft office, Smartfolio, word, excel, power point Publisher Windows and others
Timeline
Traffic Device Maintenance
New York City Department of Transportation
02.2016 - Current
Supervisor City Parking Equipment Service Worker
New York City Meter Collections Division
01.2009 - 02.2016
Supervisor of Traffic Device Maintenance
New York City Department of Transportation
01.2005 - Current
City Parking Equipment Service Worker Level 1
New York City Meter Collections Divisions
01.2005 - 01.2016
Butcher
Schriber Meal Mart
12.2003 - 01.2004
Carpenter Laborer
Arturo Beckford Sawmill Shop
12.2002 - 06.2003
Waiter
Norwegian Cruise Line
11.1998 - 10.2002
High School Diploma -
Almirante Secondary School Diploma In Business