Madisen Turner
Charleston
Summary
Dedicated social services professional focused on enhancing community well-being and fostering positive outcomes. Provides support, advocacy, and resources to diverse populations while upholding high ethical standards. Delivers impactful results through collaboration and adaptability in case management and crisis intervention.
Overview
5
5
years of professional experience
Work History
Adult Protective Service Worker
West Virginia Department of Human Services
09.2025 - Current
- Conducting investigations concerning allegations of abuse or neglect by talking with and visually observing affected individuals; talking with immediate family, relatives, neighbors, teachers, nurses, doctors, and relevant others and reviewing any pertinent records.
- Making an initial assessment of the validity of allegations and the degree of danger that adults are in, documenting the results of investigations of the accused.
- Preparing safety, service, and treatment plans to remedy contributing problems and stop behavior patterns of abuse/neglect/exploitation and solicit family cooperation.
- Engaged families in counseling to address problems, connected them with resources, and monitored safety to prevent further abuse or neglect.
- Filed petitions with the court to ensure the safety of adults, testified before the court, and made appropriate placements of adults, including staying with relatives, residential treatment facilities, or emergency shelters.
- Developing effective interventions to strengthen families that address safety, well-being, and permanency of adults.
- Attending ongoing training to develop a comprehensive knowledge of State and Federal social welfare laws, rules, regulations, and evolving protocols regarding adult abuse and neglect.
In-Home Provider
Cabell County Community Services Organization
04.2021 - 08.2025
- Delivered empathetic, collaborative in-home care for senior citizens in Huntington, West Virginia, enhancing their quality of life
- Assisting clients with daily needs such as personal care, cleaning, meal preparation, and transportation
- Coordinated access to resources for clients to resources for transportation, food, healthcare, support, and housing, ensuring comprehensive client support
- Analyzing client waiver programs to develop and evaluate custom care plans promoting client wellness
- Documenting client care daily while adhering to organization documentation protocol
Analyst, Case Manager
CVS Health
07.2023 - 05.2024
- Coordinated care, support, and education for youth and families in WV Foster Care, contributing to improved health outcomes
- Managed a caseload of 60+ active members using CaseTrakker software and Microsoft Excel for efficient tracking and updates
- Executed initial intake and biweekly outreach assessments on assigned members to identify health and environmental needs
- Used EHR software to help clients stay current on medical appointments and EPSDT, ensuring timely healthcare services
- Worked with professionals via MDT meetings, phone, and email to connect members with resources for placement, housing, healthcare, and education
Social Work Student Intern
Marshall University Behavioral Health Center
08.2022 - 12.2022
- Supported providers in conducting biopsychosocial intakes for both walk-in and scheduled clients, enhancing understanding of client needs
- Built a rapport with a diverse client population while adhering to NASW ethical standards
- Shadowed counseling sessions led by behavioral healthcare providers at Behavioral Health Center and via telehealth to gain insights into effective practices
- Contributed to provider meetings and case presentations, sharing observations and insights to inform case discussions
- Utilized TherapyNotes software to build, organize, and document client case files
Social Work Student Intern
Huntington City Mission
08.2022 - 12.2022
- Conducted biopsychosocial intakes with new clients
- Collaborated with clinicians to facilitate engaging client group therapy sessions weekly
- Guided clients in securing housing, scheduling medical appointments, and applying for jobs and colleges
- Built strong rapport with clients and community to foster trust and collaboration
- Assisted with lunch served in the cafeteria daily, maintaining a welcoming atmosphere
Education
Master of Social Work (MSW) Candidate - Social Work
Marshall University
Huntington, WV08.2027
Bachelor of Social Work (BSW) - undefined
Marshall University
Huntington, WV04.2023
Skills
- Case management
- Crisis intervention
- Client care
- Motivational interviewing techniques
- Documentation
- Technical proficiency
- Office and Google proficiency
- Analytical thinking
- Team collaboration
- Team collaboration
- Adaptability and flexibility
Timeline
Adult Protective Service Worker
West Virginia Department of Human Services
09.2025 - Current
Analyst, Case Manager
CVS Health
07.2023 - 05.2024
Social Work Student Intern
Marshall University Behavioral Health Center
08.2022 - 12.2022
Social Work Student Intern
Huntington City Mission
08.2022 - 12.2022
In-Home Provider
Cabell County Community Services Organization
04.2021 - 08.2025
Bachelor of Social Work (BSW) - undefined
Marshall University
Master of Social Work (MSW) Candidate - Social Work
Marshall University
Additional
- CPR Certification
- CPR Certified- American Heart Association
- BSW Capstone, Research Project
- Conducted a research project on the effectiveness of rapid rehousing programs for people experiencing homelessness. Collected, analyzed, and presented data from over 40 participants.