Maid Kurjakovic
Macomb
Summary
Dynamic professional with a proven track record at Central Transport, excelling in customer service and problem-solving. Adept at de-escalating conflicts and enhancing operational processes, I leverage strong organizational skills and effective communication to drive team collaboration and improve documentation practices, ensuring client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sports Referee
MHSAA
Macomb
01.2023 - Current
- Enforced MHSAA rules and regulations across multiple sports, ensuring fair play and integrity.
- De-escalated disputes between players or coaches through calm, effective communication and decision-making.
- Clearly communicated rulings and calls to players, coaches, and spectators, maintaining professionalism.
- Filed accurate post-game documentation including ejections or conduct reports in a timely manner.
Project Coordinator
Modern Edge Studio
Troy
08.2025 - 10.2025
- Supervise and coordinate daily activities of project team members to ensure work is completed on schedule.
- Ensure safety compliance and adequate resource availability across all active job sites.
- Upload, categorize, and list actions or work orders in digital project tracking systems.
- Maintain accurate and organized project records, reports, and documentation within company systems.
- Ensure all departments involved in a project have the necessary information and resources to execute their responsibilities.
Customer Service Representative
Central Transport
Warren
06.2023 - 08.2025
- Responsible for resolving customer issues from start to finish in a dynamic, fast-paced logistics environment, ensuring accuracy and satisfaction.
- Utilized phone, email, and chat communication to provide client support, demonstrating excellent written and verbal English proficiency.
- De-escalated and resolved service issues using product and process knowledge, maintaining professionalism under time-sensitive constraints.
- Documented shipping details, service notes, and client feedback to enhance customer transparency and process improvement.
- Collaborated with internal teams to identify and implement automation or workflow improvements that better served the customer base.
- Consistently met strict deadlines and adapted to unexpected schedule changes to ensure client needs were met.
Outdoor Attraction Attendant
C.J. Barrymore’s
Clinton Township
07.2023 - 09.2023
- Operated outdoor attractions while ensuring guest safety and adherence to operational standards.
- Rapidly adapted to changing situations, assisting teammates in multiple capacities to maintain a positive guest experience.
Data Entry Clerk
Central Transport
Warren
08.2022 - 06.2023
- Recorded and corrected data in the maintenance system to ensure digital files were accurate and accessible.
- Assisted with troubleshooting and resolving operational issues while maintaining attention to detail.
- Compiled and generated system reports to support internal departments and process analysis.
- Supported warranty analysts by providing precise and timely data to assist in claim processing.
- Contributed to improved documentation and communication practices within the department.
Education
Bachelors in Science - Supply Chain
University of Michigan-Dearborn
10.2025
High School Diploma -
Henry Ford II High School
06.2023
Skills
- Customer service
- Problem-solving
- De-escalation
- Written communication
- Verbal communication
- Organizational skills
- Documentation skills
- Operational process improvement
- Adaptability
- Team collaboration
- Cross-functional communication
- Digital documentation
Awards
Advanced Placement Student, 2018 – 2023
Key Skills Qualifications
- 2+ years of professional experience in customer service within the logistics industry.
- Strong problem-solving and de-escalation skills developed through handling customer concerns and complex service issues.
- Proficient in English; exceptional written and verbal communication abilities.
- Excellent organizational and documentation skills with a proven ability to improve operational processes.
- Adaptable to changing job duties and priorities in fast-paced, time-sensitive environments.
- Collaborative team player with experience communicating cross-functionally to achieve service goals.
Professional Clubs
DECA, Distributive Education Clubs of America
Timeline
Project Coordinator
Modern Edge Studio
08.2025 - 10.2025
Outdoor Attraction Attendant
C.J. Barrymore’s
07.2023 - 09.2023
Customer Service Representative
Central Transport
06.2023 - 08.2025
Sports Referee
MHSAA
01.2023 - Current
Data Entry Clerk
Central Transport
08.2022 - 06.2023
Bachelors in Science - Supply Chain
University of Michigan-Dearborn
High School Diploma -
Henry Ford II High School