Maida Starcevic

Coordinate drayage moves from ports/rails to warehouses or final destinations.

Monitor container status and manage delivery appointments based on port/terminal availability.

Communicate with trucking partners, dispatchers, and port terminals to avoid delays.

Track containers, update customers on milestones (in-gate, out-gate, delivered), and handle exceptions.

Managed invoicing, billing, and reconciliation of logistics-related transactions.

Processed accounts payable and receivable, ensuring timely payments and accurate financial records.

Maintained compliance with audit requirements and collaborated with operations and customer service teams to resolve discrepancies.

Enter and track customer orders in logistics software.

Coordinate with warehouse and dispatch teams to ensure timely fulfillment.

Managed end-to-end customer support for shipment tracking, order processing, and issue resolution.

Handled inquiries, complaints, and service updates via phone, email

Knowledge of customs procedures and documentation.

International logistics (import/export compliance)

Strong understanding of automotive supply chain and JIT delivery.

Generating track and trace reports for internal and customer use.

Problem-solving under time-sensitive conditions

Coordinating issue resolution for late pickups/deliveries, missed appointments, or load rejections.

Clear documentation of all shipment milestones in CRM or TMS for visibility and auditing

Communication, presentation & follow-up skills

• Communication skills, especially when working as part of a team.
• Clear communication helps ensure that data is entered accurately and consistently.
• Being able to switch between tasks efficiently without compromising accuracy is beneficial.