Maidah Felix
Simi Valley,CA
Summary
As a Practice Manager with Vascular Neurology of Southern California, I have 10+ years of patient-focused care experience and a strong background in healthcare administration. I am skilled in cash controls/reconciliation, EMR experience with Epic, specialty scheduling, referrals, insurance verification, CPT coding, and authorizations. I have a working knowledge of medical insurance plans and types of coverage provided, and I am proficient in Microsoft Office Suite. I am an analytical thinker who regularly analyzes operational reports to identify areas for improvement. I am also adept at maintaining charge document reconciliation processes and completing timesheets and end-of-pay-period tasks in HBS.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Manager
Vascular Neurology Of Southern California
01.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
Patient Navigator Lead Supervisor
Gyn/Onc, UCLA Health, CareConnect
08.2022 - 01.2024
- Provides general and administrative support to the staff, physicians and patients
- Maintain physicians' daily clinic schedules in the Hospital System EMR
- Scheduling all appropriate appointments including all ancillary procedures, coordinate new patient referrals and consultations with the physicians
- Analyzed operational reports on a regular basis to identify areas for improvement
- Maintains Charge Document Reconciliation Process
- Completes Timesheets and end of pay period in HBS
- Working knowledge of medical insurance plans and types of coverage provided
- Maintain a current understanding of practice operations and procedures/ payor mix; processes and procedures we follow according to a plan or coverage
- Makes necessary changes in staffing based on day of week, call load, other anticipated events, and historical data.
Patient Navigator
UCLA Health
07.2021 - 07.2022
- Pro-active role where the incumbent must manage the process to ensure patient care is coordinated
- The Patient Navigator will provide general and administrative support to the staff, physicians and patients
- Maintain physicians' daily clinic schedules in the Hospital System EMR
- Scheduling all appropriate appointments including all ancillary procedures, coordinate new patient referrals and consultations with the physicians.
Nursing Staff Coordinator
UCLA Health
02.2021 - 07.2021
- Obtains required staffing coverage for patient-care departments of the UCLA Health System according to staffing standards
- Performs administrative duties in the Staffing Office, and works collaboratively with the Director of the Float and Resource Team, House Supervisors, Unit Directors, Assistant Directors and Charge Nurses to ensure that all patient-care departments have adequate staffing to provide excellent patient care.
Patient Communication Rep
UCLA Health
10.2019 - 03.2021
- Patient Communication Representatives (PCR) provide a high level of patient and analytical services over the telephone for assigned practices or service areas by utilizing state-of-the-art telecommunications and computer information systems
- Patient to physician communication, physician to physician communication, serve as a resource and contact for information and services, referral source to UCLA Health, and utilization of our EMR system to communicate patient care and schedule & register a variety of appointments effectively and efficiently
- A patient communication representative serves as the initial point of contact for the various practices and services that we support; with the knowledge and ability to guide callers to particular clinic/service based on information provided by patient and while utilizing a set of questionnaires.
Administrative Assistant II (Float)
UCLA Health
01.2019 - 10.2019
- As a part of the Professional Resource Network (PRN), provide administrative and patient care support to various ambulatory practices
- Assist in coordinating patient flow throughout the clinic, from registration to discharge
- Work as a member of the Ambulatory Care clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation
- Support different teams/ practices to cover illnesses, holidays, and leaves of absence
- This role requires a Team Assistant with a highly flexible, enthusiastic and proactive approach
- Verifying Eligibility.
Call Center Representative
Dignity Health
01.2018 - 01.2019
- Verifying Eligibility
- Scheduling Appointments
- Communicating with physicians
- Obtains authorizations and preauthorization for patient care services
- Schedules appointments with ancillary departments or other care providers as needed.
Medical Secretary
USC Fertility Clinic
06.2016 - 12.2017
- Check Patients In
- Performs a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus
- Schedules patient appointments, answers general questions, and obtains authorizations and preauthorization for patient care services
- Schedules appointments with ancillary departments or other care providers as needed
- Maintains master calendar for physician(s)
- Aids in the day-to-day administration of department.
Administrative Assistant/Clinical Care Partner
UCLA Medical Center
04.2014 - 09.2014
- Handled patient scheduling
- Greeted Patients, and Answered Phones
- Assisted patients with all their needs
- Took patient vitals every 4 hours or as needed.
Education
BACHELOR OF SCIENCE (B.S.) IN HEALTHCARE ADMINISTRATION CANDIDATE -
University of Pheonix
12.2025
HIGH SCHOOL DIPLOMA -
Orthopaedic High School
06.2004
Skills
- Healthcare Administration
- 5 Year Of Patient Focused Care
- Cash Controls/Reconciliation
- EMR Experience With Epic And Cerner
- GECB
- Microsoft Office Suite
- Specialty Scheduling
- Referrals
- 55 Wpm Typing
- Insurance Verification
- CPT Coding
- Authorizations
Certification
CHFM CERTIFIED
Personal Information
Title: Patient Navigator Lead Supervisor
Timeline
Practice Manager
Vascular Neurology Of Southern California
01.2024 - Current
Patient Navigator Lead Supervisor
Gyn/Onc, UCLA Health, CareConnect
08.2022 - 01.2024
Patient Navigator
UCLA Health
07.2021 - 07.2022
Nursing Staff Coordinator
UCLA Health
02.2021 - 07.2021
Patient Communication Rep
UCLA Health
10.2019 - 03.2021
Administrative Assistant II (Float)
UCLA Health
01.2019 - 10.2019
Call Center Representative
Dignity Health
01.2018 - 01.2019
Medical Secretary
USC Fertility Clinic
06.2016 - 12.2017
Administrative Assistant/Clinical Care Partner
UCLA Medical Center
04.2014 - 09.2014
BACHELOR OF SCIENCE (B.S.) IN HEALTHCARE ADMINISTRATION CANDIDATE -
University of Pheonix
HIGH SCHOOL DIPLOMA -
Orthopaedic High School
CHFM CERTIFIED
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