Maiden Joy Vann

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Monitored team's performance and gave feedback when necessary.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Oversaw aspects of maintenance, inventory, and daily activity management.
• Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
• Coordinated with vendors to secure product availability at competitive prices.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

• Stayed up to date on inventories, supplies and customer orders.
• Organized and loaded product shipments and boxes.
• Built and removed different displays and specific products based on customer requirements and promotional needs.
• Designed dynamic displays for products to increase overall revenue and specific product sales.
• Studied product and industry specs and prices to update signage and complete merchandising activities.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
• Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
• Built trusting relationships with customers by making personal connections.

We make shot,cordial,mug, keychain , tumbler ,thermo and other souvenir.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Helped with purchases, locating items and signing up for rewards programs.
• Scanned customer purchases and supported transactions to streamline sales process.
• Verified customer identification for alcohol or tobacco purchases.

• Organized event facility, food and beverage selections and audio-visual arrangements.
• Oversaw event logistics, venue scheduling and accommodations.
• Planned, coordinated and executed weddings and special events.
• Selected décor and event materials fitting clients' requests and vision.
• Recommended money-saving strategies for events to bring costs within budget.
• Planned graduations by securing event locations and creating program booklets.
• Boosted client satisfaction through administration of on-site service requests and event logistics management.
• Maintained close communication with clients to mitigate service issues.