Mai Doua Xiong
Appleton,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Team Leader
Clean Power
Appleton, Wisconsin
07.2021 - Current
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed conflict resolution within the team to maintain a positive work environment.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained positive working relationship with fellow staff and management.
Team Leader
Environmental Specialists
Appleton, WI
06.2015 - 11.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Managed conflict resolution within the team to maintain a positive work environment.
- Completed daily quality assurance duties to provide feedback for improvements.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Economic Support Specialist II
Outagamie County
Appleton, WI
10.2000 - 12.2010
- Reviewed applicant's financial documents and provided technical guidance.
- Ensured compliance with all applicable laws, rules, regulations, policies, and procedures governing economic support services.
- Participated in staff training sessions on new policies and procedures.
- Collaborated with local agencies to ensure accurate processing of applications.
- Provided customer service by responding to inquiries from clients regarding benefit determination or eligibility status.
- Maintained case files, entered data into automated systems, and monitored client accounts.
- Assisted clients with the completion of forms related to their cases.
- Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
- Analyzed financial information to determine eligibility for public assistance programs.
- Investigated discrepancies between reported incomes and other sources of income.
- Advised clients on available resources such as job training opportunities.
- Conducted interviews with applicants to obtain necessary documentation and verify income levels.
- Connected clients with best-fit resources and services to meet unique needs.
- Helped individuals connect with program resources for further support and treatment assistance.
- Checked each application for signs of fraud and reported suspicions to proper authorities.
- Maintained accurate records and documented client data in company databases.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Responded to complaints from applicants about program requirements or procedures.
Interpreter for Jack's Pizza
Life Style Staffing
Appleton, WI
12.1998 - 10.2000
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Translated written texts from one language to another accurately and efficiently.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Supported colleagues by providing assistance with translations as needed.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Interpreted conference calls and other workplace communications in real-time.
- Provided appropriate contextual information to increase clients understanding of translations.
Education
High School Diploma -
Harcourt High School
Cambridge, MASkills
- Work Planning and Prioritization
- Flexible Schedule
- Decision-Making
- Time management abilities
- Organizational Skills
- Interpersonal Skills
- Multitasking
- Adaptability and Flexibility
Affiliations
- Traveling
- Photographer
- Artistic
- Hiking/exploring nature
References
References available upon request.
Timeline
Team Leader
Clean Power
07.2021 - Current
Team Leader
Environmental Specialists
06.2015 - 11.2024
Economic Support Specialist II
Outagamie County
10.2000 - 12.2010
Interpreter for Jack's Pizza
Life Style Staffing
12.1998 - 10.2000
High School Diploma -
Harcourt High School
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