Maidy Rivera Rios
Deltona
Summary
Accomplished Administrative Assistant with expertise in medical billing and coding at Centro Psiquiátrico de Bayamón. Enhanced claim accuracy, reducing rejections by 20%. Proficient in EMR systems and bilingual communication, ensuring seamless patient interactions. Adept at problem-solving and maintaining confidentiality, delivering exceptional support in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant / Medical Biller
Centro Psiquiátrico de Bayamón
Bayamón
01.2010 - 01.2023
- Delivered front-desk and multi-line phone support in a high-volume psychiatric clinic.
- Handled billing, insurance verification and patient deductible/co-payment collections.
- Maintained and updated confidential patient records using secure EMR systems.
- Coordinated appointments and assisted with processing changes in patient data.
- Provide clear and compassionate bilingual support to patients and families.
- Processes insurance claims using ICD-10, CPT and HCPCS coding systems.
- Verified patient data and ensure compliance with HIPAA and insurance regulations.
- Reduce claim rejection through accurate coding and documentation reviews.
Administrative Assistant / Medical Biller
Clínica Medicina Conductual
San Juan
01.2009 - 01.2015
- Processes insurance claims using ICD-10, CPT and HCPCS coding systems.
- Verified patient data and ensure compliance with HIPAA and insurance regulations.
- Retrieved and updated patient diagnostic histories.
- Supported insurance processing, co-pay and deductible collections.
- Reduce claim rejection through accurate coding and documentation reviews.
- Collaborate with providers and insurance companies to resolve claim disputes.
- Managed phone lines and coordinate patients’ appointments.
- Delivered front-desk and multi-line phone support in a high-volume psychiatric clinic.
Administrative Assistant
Clinica Dr. Padro & Asociados
Guaynabo
01.2008 - 01.2009
- Assisted in patient intake, billing and medical documentation.
- Retrieved and update patient diagnostic histories.
- Supported insurance processing and co-payment collections.
- Managed phone lines and coordinate patient appointments.
- Delivered front-desk and multi-line phone support in a high-volume psychiatric clinic.
Education
Bachelor’s degree - Business Administration General Management
American University of Puerto Rico
Puerto Rico05-2015
Technical Certificate - Office Administration with Medical Billing
CEM College
Puerto Rico11-2009
Skills
- EMR Systems (Secure Claim)
- ICD10/CPT Coding
- Data Entry & Record Management
- Microsoft Office Suite (Word, Excel, Outlook, Power Point)
- HIPAA Compliance
- Basic Troubleshooting of Office Equipment
- Medical Billing
- Medical Terminology
- Appointment Scheduling
- Multi-line Phone handling
- Office Operations & Filing Systems
- Bilingual Communication (English & Spanish)
- Customer Service
- Written & verbal Communication
- Problem Solving
- Adaptability in Fast-Paced Environments
- Strong integrity and confidentiality with patient records
- Proactive and efficient multitasker
Professional Overview
Experienced Administrative Assistant with over 13 years in healthcare office management, medical billing and patient support. Skilled in EMR systems, insurance verification, ICD10/CPT coding, and bilingual customer service. Highly organized, dependable and adaptable in fast-paced environments with strong focus on patient care and operational efficiency.
Timeline
Administrative Assistant / Medical Biller
Centro Psiquiátrico de Bayamón
01.2010 - 01.2023
Administrative Assistant / Medical Biller
Clínica Medicina Conductual
01.2009 - 01.2015
Administrative Assistant
Clinica Dr. Padro & Asociados
01.2008 - 01.2009
Bachelor’s degree - Business Administration General Management
American University of Puerto Rico
Technical Certificate - Office Administration with Medical Billing
CEM College
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