Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maieka Diah

Pembroke Pines,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, a compassionate individual who will always display integrity and strong innovation performance in my roles awarded to me. I will always Adapt at working effectively unsupervised and quickly mastering new skills. Detail-oriented Medical Receptionist with 5-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Overview

16
16
years of professional experience

Work History

Medical Receptionist/Scheduling Coordinator

Associated Family Physicians
01.2023 - Current
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered phone calls and messages for [six providers]-physician [Hospitals, medical facility, scheduling appointments, and handling patient inquiries.
  • Answered phone calls and messages for six providers-physician [hospitals] medical facility, scheduling appointments, and handling patient inquiries.

Remote Customer Service Rep

Stanley Steemer Of South Florida
03.2022 - 06.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.

Patient Access Representative

Good Samaritan Hospital Medical Center
02.2018 - 01.2023
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Checked stock to determine inventory level and placed orders for needed supplies.

Unit Secretary

palm beach gardens medical center
10.2016 - 02.2018
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed unit call reception and routed calls to correct department.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Provided patient information to facilitate timely admissions and discharges.
  • Monitored unit supply levels and notified management of ordering needs.
  • Compiled physical and digital documents, charts and reports.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered and maintained supply inventory for medical office.

Customer Service Cashier

Wholefoods Market
10.2008 - 09.2016
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Education

Associate of Science -

Dade Medical College - Miami
Miami, FL
03.2020

Skills

  • Skilled Collaborator
  • Rapid and adaptive
  • Effective cross functional communicator
  • Solutions Oriented professional
  • High Achiever
  • Customer Service Expert
  • Time management
  • Insurance Verification
  • Medical Terminology
  • Medical office administration

Timeline

Medical Receptionist/Scheduling Coordinator

Associated Family Physicians
01.2023 - Current

Remote Customer Service Rep

Stanley Steemer Of South Florida
03.2022 - 06.2023

Patient Access Representative

Good Samaritan Hospital Medical Center
02.2018 - 01.2023

Unit Secretary

palm beach gardens medical center
10.2016 - 02.2018

Customer Service Cashier

Wholefoods Market
10.2008 - 09.2016

Associate of Science -

Dade Medical College - Miami

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Maieka Diah