Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Maiesha Newkirk

Maiesha Newkirk

Massena,NY

Summary

Experienced restaurant manager with a background in kitchen management, inventory control, and food safety protocols. Proficient in utilizing POS systems and Microsoft Word to streamline operations. Demonstrated leadership abilities focused on upholding cleanliness and safety standards at work.

Overview

2
2
years of professional experience

Work History

McDonalds Manager

McDonalds - The Napoli Group LLC
12.2023 - Current
  • I am a Kitchen Department Manager. I am responsible for numerous things including but not limited to, The safety of my crew, Managing a shift in stressful conditions, Cleanliness of the restaurant, Managing Labor, Diffusing situations amongst the crew or customers, and weekly inventory.

Operations Technology Professional

Napoli Group McDonald’s
10.2023 - Current
  • Exhibited strong drive and commitment to responsibilities.
  • Excelled in high-pressure situations.
  • Adapted effectively to individual and collaborative tasks.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Enhanced system performance by troubleshooting and resolving hardware and software issues.
  • Improved end-user satisfaction with timely resolution of technical problems through helpdesk support.
  • Contributed to successful systems integration efforts during mergers or acquisitions, minimizing disruption to ongoing operations.

Assistant General Manager (AGM)

McDonald's
05.2023 - Current
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Implemented customer loyalty programs resulting in a XX% increase in repeat business
  • Collaborated with the management team to develop and implement operational policies and procedures
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items

Education

High school diploma -

Massena Senior High School
Massena, NY
06.2016

Skills

  • Inventory Control
  • Restaurant Management
  • Adaptability
  • Technology Troubleshooting
  • Leadership
  • Customer Service (9 years)
  • Time management
  • Project planning
  • Budget control

Additional Information

Graduated 1 year early from High School.

Timeline

McDonalds Manager

McDonalds - The Napoli Group LLC
12.2023 - Current

Operations Technology Professional

Napoli Group McDonald’s
10.2023 - Current

Assistant General Manager (AGM)

McDonald's
05.2023 - Current

High school diploma -

Massena Senior High School

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