Mai Gao Yang
Saint Paul,MN
Summary
Supportive Computer Lab Assistant with complete knowledge of computer systems and software. Adept at supervising lab equipment and facilities. Talented at demonstrating proper use of computer systems to students and maintaining records of lab equipment and supplies. Excellent verbal, written and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Computer Lab Assistant
Saint Paul College
Saint Paul, MN
12.2018 - Current
- Four years of experience in IT field
- Managed and supervised the Loaner program, which consisted of chrome books and hotspots
- Managed Google administration tasks efficiently and effectively.
- Supervised the work-studies and student workers.
- Solved technical issues and performed system imaging to enhance efficiency.
- Provided end-user IT support and utilized a ticketing system
- Implemented new workstation setups by configuring applications and security permissions
- Collaborated with colleagues to strategize and implement desktop/laptop cycle replacements.
- Provided technical assistance to users experiencing printing issues with software
Copy Center
Saint Paul College
Saint Paul, MN
01.2012 - 01.2015
- Resolved issues with printers and copiers
- Responsibly managed the maintenance of printers, performing toner replacement and ordering new supplies as needed.
- Ensured timely delivery of toners and paper boxes.
Education
Associate of Applied Science - Health Informatics
Saint Paul College - A Community And Technical College
Saint Paul, MN05-2019
Associate of Applied Science - Health Information Technology
Saint Paul College - A Community And Technical College
Saint Paul, MN05-2016
Skills
- Software Installation
- Student Support
- Computer Troubleshooting
- User Support
References
- Lisa Nguyen, Information Security & Wireless Coordinator, Saint Paul College, 235 Marshall Ave, Saint Paul, MN, 55102, (651)846-1563, Lisa.nguyen@saintpaul.edu
- Abdalla Osman, Affiliate and Network Support Specialist, Saint Paul College, 235 Marshall Ave, Saint Paul, MN, 55102, (651)403-4481, abdalla.osman@saintpaul.edu
Timeline
Computer Lab Assistant
Saint Paul College
12.2018 - Current
Copy Center
Saint Paul College
01.2012 - 01.2015
Associate of Applied Science - Health Informatics
Saint Paul College - A Community And Technical College
Associate of Applied Science - Health Information Technology
Saint Paul College - A Community And Technical College
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