Maija Wells

- Supported seamless client service continuity through Ricoh’s acquisition by Array, maintaining all existing client portfolios while onboarding new clients and ensuring consistently high satisfaction and retention.
- Partnered with leadership to identify and execute service improvements, create SOPs and best practices, and document new workflows during large-scale software rollouts and workflow integrations.
- Served as an informal team lead and mentor to 10+ Project Coordinators, Project Managers, and Senior Project Managers—providing coaching, feedback, and hands-on support for complex client matters.
- Championed communication and knowledge sharing between previously siloed PM teams, creating informal cross-team collaboration sessions that improved efficiency and morale.
- Collaborated with Client Service Managers to elevate client satisfaction, flag process issues, and support workload balancing during increased organizational initiatives.
- Regularly provided coverage across pods and client portfolios, ensuring service continuity and adherence to best practices during leadership and staffing transitions.

- Served as a subject matter expert in end-to-end eDiscovery project management, including TAR and EDRM workflows, supporting a portfolio of 3–5 primary clients and approximately 20 transactional matters.
- Designed and implemented client-specific workflows to meet project goals efficiently, improve client experience, and align with operational objectives.
- Authored and delivered comprehensive SOPs, training materials, and best-practice guides that standardized PM service delivery across the organization.
- Led development and training for the new Project Coordinator role, establishing onboarding materials and mentoring new hires to achieve independence and quality benchmarks.
- Created and presented training video content and live webinars for both internal staff and external clients, improving understanding of Relativity and Brainspace feature releases.
- Provided leadership during Ricoh’s reorganization into pod structures, fostering a collaborative team culture that minimized errors during handoffs and increased engagement.
- Completed Ricoh’s Emerging Leader Program in preparation for management responsibilities.

- Managed all phases of litigation lifecycle projects for five major accounts totaling approximately $3.5M annually and 200+ active matters.
- Acted as the primary escalation point for complex client issues, ensuring quality control, budget adherence, and client satisfaction.
- Oversaw and trained project staff across collection, processing, review, and production using Relativity and other industry tools.
- Developed and streamlined internal processes and documentation to improve turnaround times and accuracy.
- Awarded Project Manager of the Year (2019) by a key account worth $2M annually for exceptional service and leadership.
- Partnered with sales teams on proposals, demos, and client onboarding initiatives to strengthen relationships and expand business opportunities.

- Led the firm’s transition from paper-based discovery to digital review systems, including software evaluation, implementation, and staff training.
- Coordinated forensic investigations and case preparation efforts, improving case outcomes through strong data management and trial support.