Maika Contreras-Smith
Laurel,MD
Summary
Patient-focused healthcare professional with over 10 years of experience in high-volume, fast-paced medical environments. Skilled in administrative coordination, patient communications, and referral management to ensure seamless care delivery. Adept at policy enforcement, conflict resolution, and developing balanced, patient-centered solutions. Recognized for being detail-oriented, highly organized, and able to work both independently and collaboratively. A decisive leader and creative problem-solver who excels at managing priorities under pressure, while maintaining a commitment to accuracy and compassion.
Overview
23
23
years of professional experience
Work History
Lead Patient Care Coordinator
Dr. Richard M Williams
Germantown, MD
07.2016 - Current
- Managed complex scheduling for surgeries and consultations, optimizing surgeon availability, and minimizing patient wait times.
- Tracked data from various sources such as electronic health records systems and paper charts.
- Provided guidance and support to junior staff members in their daily duties.
- Liaised effectively with patients, doctors, and staff members.
- Compiled and maintained medical charts and reports in complex digital databases.
- Demonstrated strong self-management by navigating a demanding patient load independently, with no scheduling conflicts or delays.
Receptionist
Dr. Radhey Murarka, Cardiology Practice
Rockville, USA
01.2014 - Current
- Company Overview: Cardiology Practice (Rockville, MD)
- Answer multiple phone lines
- Greet and check-in patients, and collect personal, medical, and insurance information
- Provide necessary information to the patients regarding the treatment services offered in the office and entertain all kinds of queries personally or by telephone
- Help the patients in filling office forms, collecting office changers from them and office rules
- Schedule appointments of the patients with the respective doctor and making sure that the patient comes for treatment at the scheduled time
- Monitor and maintain the clinical equipment’s, stationary and medications required
- Interact with the family members of the patients and provide them necessary reports of treatment, progress and the doctor treating the patient
- Coordinate physician schedule and maintain patient flow by communicating patient arrivals or delays
- Verify insurances in a timely manner
- Prefill applications when applicable
- Administer EKG’s weight & height
- Collect co-pay and deposits
- Organize, maintain and break down patient charts
- Scan documents to computer systems
- Call and mail out notifications for patient delinquent accounts
- Assist technician with patients as needed
- Contact with the suppliers and ordering required equipment’s and stationary for the office
- Cardiology Practice (Rockville, MD)
Cashier Supervisor
Sam’s Club
Laurel, USA
01.2012 - 01.2014
- Company Overview: Retail Membership Warehouse (Laurel, MD)
- Supervise approximately 30 cashiers and cart attendants
- Monitor weekly timecards and attendance of staff
- Manage performance evaluations for seven direct reports
- Train new staff on system
- Administer all overrides for returns, exchanges or price differences
- Retail Membership Warehouse (Laurel, MD)
Various Temporary Roles
01.2010 - 01.2012
- Performed various temporary roles, including but not limited to: child care services, office support and customer service roles.
Stocking Associate
Walmart
Bowie, USA
01.2008 - 01.2010
- Company Overview: Retail Corporation (Bowie, MD)
- Processed all incoming goods and take stock of inventory
- Organized merchandise for store display
- Helped customers with pricing and general inquiries on merchandises
- Maintained inventory stocking reports and entered data in central computerized system
- Retail Corporation (Bowie, MD)
Receptionist
Ft. Lewis Child Development Center
Tacoma, USA
01.2006 - 01.2008
- Company Overview: Child Development Center (Tacoma, WA)
- Greeted all guests; managed daily registry of all children and parent sign in logs (approx. 100 kids)
- Oversaw staffing log, making sure there was enough coverage in the facility
- Managed switchboard for all inbound calls; addressed all customer needs
- Maintained illness and injury reports for children
- Coordinated and chaperoned kids while on daycare outings
- Processed all mail and shipping requests
- Organized and maintained all student files
- Child Development Center (Tacoma, WA)
Medical Receptionist Technician
Walter Reed Army Medical Center
Washington, USA
01.2002 - 01.2005
- Company Overview: Military Medical Center (Washington, DC)
- Managed switchboard for all inbound calls, approximately 5 lines
- Created and maintained all incoming patient charts upon admission
- Monitored and managed the upkeep of admitted patient board, including the patient discharged board
- Assist nurses with patient requests, as needed
- Completed data entry of all patient details in system
- Greeted all visitors and served as first point of contact for their inquiries
- Organized and maintained all patient files
- Coordinated all mail, UPS and Fed Ex pick-ups and deliveries
- Military Medical Center (Washington, DC)
Skills
- Patient scheduling
- Electronic health records
- Data management
- Medical charting
- Customer service
- Time management
- HIPAA protocol adherence
- CPR certified
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Lead Patient Care Coordinator
Dr. Richard M Williams
07.2016 - Current
Receptionist
Dr. Radhey Murarka, Cardiology Practice
01.2014 - Current
Cashier Supervisor
Sam’s Club
01.2012 - 01.2014
Various Temporary Roles
01.2010 - 01.2012
Stocking Associate
Walmart
01.2008 - 01.2010
Receptionist
Ft. Lewis Child Development Center
01.2006 - 01.2008
Medical Receptionist Technician
Walter Reed Army Medical Center
01.2002 - 01.2005
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