Isell Valenzuela Marino
Tampa,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining HR processes at ERCON. Leveraged strong problem-solving skills and teamwork to foster collaborative environments and improve organizational performance. Known for adaptability and attention to detail, consistently achieving goals with a focus on impactful results and positive employee relations.
Overview
23
23
years of professional experience
Work History
Sales Associate
Walmart
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Human Resources Specialist
ERCON
08.2019 - 02.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
- Improved organizational culture with introduction of team-building activities.
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
Educator
Polytechnic Institute: IP. Antonio Robert Ducaz
09.2001 - 07.2019
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with adults and children to provide safe and educational experience.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
Education
Associate of Applied Science - Human Resources Training
Escuela De Capacitacion
Santiago De Cuba, Cuba12.2019
Humanities - Social Sciences Education
Universidad De Oriente
Santiago De Cuba07.2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Multi-tasking strength
- Listening Skills
- Conflict Resolution
- Friendly and Helpful
- Attention to Detail
- Reliable and Responsible
- Adaptable and Flexible
Timeline
Sales Associate
Walmart
06.2024 - Current
Human Resources Specialist
ERCON
08.2019 - 02.2024
Educator
Polytechnic Institute: IP. Antonio Robert Ducaz
09.2001 - 07.2019
Associate of Applied Science - Human Resources Training
Escuela De Capacitacion
Humanities - Social Sciences Education
Universidad De Oriente
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