Gabriela Junquera Cruz
Tampa,FL
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
6
6
years of professional experience
Work History
PRC
Sanitas Medical Center
Temple Terrace, FL
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Followed document protocols to safeguard confidentiality of patient records.
FSA
Amscot
Tampa
07.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Front Desk, Phlebotomist
Calixto Garcia
Havana, Cuba
01.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Phlebotomy Technician
Miguel Enriques
Havana, Cuba12.2018
High School Diploma -
12 De Septiembre
Havana, Cuba07.2017
Skills
- Self-Motivated
- Good Telephone Etiquette
- Critical Thinking
- Attention to Detail
- Decision-Making
- Written Communication
- Clerical Support
- Active Listening
- Data Entry
- Flexible and Adaptable
- Problem-Solving
- Software Proficiency
- Interpersonal Communication
- Organization and Time Management
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Contact
Tampa, FL 33614
Education
Havana, Cuba,Havana, Cuba
Timeline
PRC
Sanitas Medical Center
11.2023 - Current
FSA
Amscot
07.2023 - 11.2023
Front Desk, Phlebotomist
Calixto Garcia
01.2019 - 12.2021
High School Diploma -
12 De Septiembre
Phlebotomy Technician
Miguel Enriques