Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
background-images

Maiken Shafer

Anthem,USA

Summary

Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.

Overview

31
31
years of professional experience

Work History

Independent Contractor

Mulligan's Painters Inc., CA
07.2012 - Current
  • Managed multi-state maintenance operations for Mulligan's Painters’ A&F/Hollister account across UT, CO, AZ, HI, NV, WA, and TX until 2017, overseeing hundreds of work requests and projects. As of 2017 handling refreshes, closures and construction of pop-up stores.
  • Overseeing dispatching, scheduling, and execution of work orders, emergency repairs, and special projects to ensure timely and high-quality delivery across multiple sites.
  • Coordinating after-hours operations, securing mall approvals, scheduling security, and procuring equipment (e.g., dumpsters, lifts) to meet project deadlines and compliance requirements.
  • Leading a team of two technicians and previously collaborated with three subcontractor firms for Mulligan's Painters.
  • Streamlining pricing, quoting, and invoicing processes for hundreds of work orders, maintenance, refreshes, store constructions and closures.

Independent Contractor

Mali Bella Co LLC / Megill Contracting and Construction Company LLC, HI
04.2021 - Current


  • Directing end-to-end commercial maintenance operations, overseeing dispatching, scheduling, and execution of work orders, emergency repairs, and special projects to ensure timely and high-quality delivery across multiple sites.
  • Coordinating after-hours operations by securing mall approvals, to meet project deadlines and compliance requirements.
  • Managing a team of three technicians and multiple subs, optimizing resource allocation and fostering collaboration to enhance project outcomes.
  • Facilitating seamless communication with five maintenance vendor companies on dozens of active work requests.
  • Streamlining pricing, quoting, and invoicing processes for hundreds of work orders, maintenance, and closures, improving billing accuracy.
  • Coordinating travel logistics, including flight bookings, to support efficient deployment of personnel for project execution.
  • Recruiting and onboarding skilled technicians for commercial maintenance across Oahu and outer Hawaiian Islands, expanding operational capacity and ensuring workforce readiness.
  • Facilitating seamless communication with subcontractors across all Hawaiian Islands, ensuring alignment and timely fulfillment of commercial work requests.

Executive Assistant II

American Express
01.2005 - 11.2005
  • Provided high-level administrative support to three Directors and their 68-member teams, enhancing operational efficiency and team productivity.
  • Streamlined calendar management for Directors, scheduling meetings, conference calls, and producing reports, memos, charts, and spreadsheets to support strategic decision-making.
  • Coordinated domestic and international travel arrangements, preparing itineraries and processing expense reimbursements to ensure compliance and timely execution.
  • Facilitated onboarding for 10+ team members and contractors, managing email setups, cubicle assignments, and equipment procurement while delivering training on company processes to ensure seamless integration.
  • Maintained and updated personnel records and distribution lists, overseeing contractor timesheets, Directors’ time entries, and quarterly tracking of PTO, sick leave, and attendance for three teams to ensure accurate reporting.
  • Managed office inventory and procurement, optimizing the supply of business cards, stationery, and equipment (e.g., phones, pagers) to support operational needs and reduce downtime.
  • Kelly Services Temp Agency

Executive Secretary - Employee Relations

Warner Bros Entertainment Group
03.2002 - 10.2004
  • Delivered high-level administrative support to the Vice President of Employee Programs and Communications, with additional support to the Senior Vice President of Employee Relations and Senior Vice President of Worldwide Human Resources.
  • Streamlined calendar management and meeting coordination, preparing correspondence, reports, and contracts while maintaining accurate files, records, and supplies to support executive operations.
  • Processed expense reports, check requests, and travel arrangements, auditing and coding invoices to ensure financial accuracy and compliance with company policies.
  • Participated in employee programs, including Movie Screenings, WB Tennis Tournament, and Pet Adoption Day.
  • Contributed to workplace safety as a WB Emergency Warden, completing emergency and disaster preparedness training with the Warner Bros. Fire Department to enhance employee safety protocols.

Recruitment Coordinator - Recruitment

Warner Bros Entertainment Group
08.2001 - 03.2002
  • Provided administrative support to two Directors of Recruitment, through calendar management and scheduling of meetings and interviews, ensuring seamless coordination and timely communication with candidates.
  • Managed applicant tracking processes, conducting reference checks, background verifications, and education validations.
  • Prepared and distributed offer letters and new hire packets, completing job file documentation and creating new hire TADs.
  • Audited and generated recruitment reports.

Receptionist

Warner Bros Entertainment Group
11.2000 - 08.2001
  • Managed high-volume incoming calls and mail for the Warner Bros. Corporate HR Division, ensuring prompt and professional communication with employees, interviewees and visitors.
  • Delivered comprehensive administrative support across multiple HR departments, enhancing operational efficiency and workflow continuity.
  • Welcomed interviewees, clients, and employees, fostering a positive and professional environment.


Reservationist

The Berkeley
08.1997 - 08.1998
  • Managed high-volume phone and email inquiries, processing reservation requests with precision to ensure seamless guest experiences at a luxury hotel.
  • Streamlined reservation operations, accurately entering bookings, verifying arrival lists, drafting business correspondence, and maintaining organized filing systems.
  • Cultivated strong relationships with guests and travel agencies, driving client satisfaction.
  • Trained and mentored new reservationists, improving team performance and ensuring consistent adherence to high service standards.

Apprentice

Hotel D'Angleterre
12.1996 - 03.1997
  • Learned front office operations, processing incoming calls, drafting business correspondence, maintaining organized filing systems, and executing cash bank deposits, welcoming and addressing guest requests.
  • Completed this 3-month apprenticeship while concurrently studying French at Ecole Schulz, demonstrating strong time management, ambition and adaptability in a multilingual environment.

Apprentice

Hotel Waldhaus Ohlenbach
08.1994 - 07.1996
  • Completed a comprehensive hotel apprenticeship, gaining hands-on experience in restaurant operations, custodial services, culinary arts, front office management, administration, and customer service, demonstrating versatility across all facets of hospitality.
  • Balanced full-time apprenticeship with studies at Hotel School Meschede, graduating with honors and showcasing exceptional time management and dedication to professional development.
  • Accelerated completion of a three-year apprenticeship in two years, leveraging advanced education from Gymnasium Kamp-Lintfort to excel in a rigorous, fast-paced training program.

Education

Online Media Specialist - Computer Science

Glendale Career College
Glendale, CA
03.2000

Certificat de L'Alliance Francaise - French Language

Ecole Schulz
06.1997

Hotel Management (Hotelfachfrau) - undefined

Hotel School Meschede
07.1996

Abitur - undefined

Gymnasium Kamp-Lintfort
07.1994

Exchange Student - undefined

Ponderosa High School
Shingle Springs, CA
06.1992

Skills

  • Vendor management
  • Time management
  • Attention to detail
  • Workload management
  • Client relationship building
  • Project management
  • Estimations and quotes
  • Problem-solving
  • Multitasking and organization
  • Invoicing and billing
  • Teamwork and collaboration
  • Excellent communication
  • Process improvement
  • Problem-solving abilities

Accomplishments

  • Developed and implemented Microsoft Excel spreadsheets to track work orders for two facility management companies, enhancing project visibility and operational efficiency for 300+ annual work orders.
  • Streamlined project execution by meticulously tracking each phase of maintenance and construction projects, ensuring 100% compliance and timely delivery across multiple sites.

Languages

German
Native or Bilingual
French
Elementary

Timeline

Independent Contractor

Mali Bella Co LLC / Megill Contracting and Construction Company LLC, HI
04.2021 - Current

Independent Contractor

Mulligan's Painters Inc., CA
07.2012 - Current

Executive Assistant II

American Express
01.2005 - 11.2005

Executive Secretary - Employee Relations

Warner Bros Entertainment Group
03.2002 - 10.2004

Recruitment Coordinator - Recruitment

Warner Bros Entertainment Group
08.2001 - 03.2002

Receptionist

Warner Bros Entertainment Group
11.2000 - 08.2001

Reservationist

The Berkeley
08.1997 - 08.1998

Apprentice

Hotel D'Angleterre
12.1996 - 03.1997

Apprentice

Hotel Waldhaus Ohlenbach
08.1994 - 07.1996

Certificat de L'Alliance Francaise - French Language

Ecole Schulz

Hotel Management (Hotelfachfrau) - undefined

Hotel School Meschede

Abitur - undefined

Gymnasium Kamp-Lintfort

Exchange Student - undefined

Ponderosa High School

Online Media Specialist - Computer Science

Glendale Career College

Similar Profiles

CREATE PROFILE