Pasha Malone
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
24
24
years of professional experience
Work History
Parts Sales/Sales Lead Keyholder
Advance Auto Parts
San Leandro, CA
05.2023 - Current
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Maintained a neat, organized, and clean work area throughout the shift.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Tracked inventory levels for restocking merchandise when necessary.
- Processed payments using various methods such as credit cards or cash transactions.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Assisted customers in locating items within the store or online through use of technology resources.
Parts Sales Manager
AutoZone
Alameda, CA
10.2013 - 04.2024
- Executed product expertise and department process improvements to meet organizational goals.
- Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
- Launched cutting-edge inventory management system and maintained precise parts tracking, including stock levels, obsolescence and inventory adjustments.
- Conducted complimentary services, including battery checks, Alternator testing and wiper installations.
- Processed credit card payments and counted back change and currency with 95% accuracy rate.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and Shrinkage.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Determined complete order accuracy by examining merchandise to verify price quality and quantity.
IHSS Care Provider
IHSS Adult Services Program
Oakland, CA
02.2018 - 12.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Managed patient transportation and appointment scheduling.
Supervisor/Load Trainer
United Parcel Service
Oakland, CA
11.2000 - 07.2007
- Executed product expertise and department process improvements to meet organizational goals.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Prepared inventory for shipment by attaching tags and labels.
- Trained staff on material handling processes to reduce shipping times.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
GED -
San Jose Job Corps Center
San Jose, CA02.1997
Skills
- Driving business growth
- Leadership development
- Supervision
- Customer service
- Project organization
- Relationship development
- Inventory management
- Team management
Timeline
Parts Sales/Sales Lead Keyholder
Advance Auto Parts
05.2023 - Current
IHSS Care Provider
IHSS Adult Services Program
02.2018 - 12.2019
Parts Sales Manager
AutoZone
10.2013 - 04.2024
Supervisor/Load Trainer
United Parcel Service
11.2000 - 07.2007
GED -
San Jose Job Corps Center
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