Maiko Ito
New York,NY
Summary
Accomplished corporate secretary and business development manager bringing 6 years of proven administrative expertise in logistics regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Manager
Suzue USA, Inc
New York, NY
02.2018 - Current
- Implemented marketing plans and strategies developed in Japan for introduction of the company's services into the U.S. market
- Forged new business relationships liaising, negotiating, and executing consulting contracts with American corporations, particularly in the automotive manufacturing industries
- Built client retention relationships with clients developing quotes and proposals that speak to the client needs and preferences and presenting services that enhance existing relationships and ensure client satisfaction.
- Analyzed contractual commitments to clients and subcontractors from initial stages through the lifecycle of the projects
- Commissioned and monitored out-sourced research, particularly for new logistics technology in the United States.
- Attended industry events and conferences and maintained currency on market trends for the company's services and competitors
- Prepared periodic or ad hoc reports apprising senior management in Japan of ongoing operations and activities
- Reached out to potential customers via telephone, email, and in-person inquiries.
Business Planning Assistant
Suzue Corporation, Ltd.
Yokohama, Japan
07.2015 - 02.2018
- Conducted market research and analysis to create marketing initiatives upon assignment from senior management for promoting the company's logistics services both on domestic and global markets.
- Coordinated with internal business development teams based on market research findings, to assist them in developing and implementing new marketing and sales strategies.
- Established 5 joint venture companies and 5 subsidiaries including New York
- Gathered in-house data and informed senior management on new service features to be developed to meet current and future business needs.
- Monitored subcontractors' performance and quality levels to assure compliance with company standards.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Sales Assistant
IC Lando, Inc.
Tokyo, Japan
06.2014 - 07.2015
- Managed the entire sales process including negotiating with suppliers regarding prices of an integrated circuit and managing the billing process from estimates to the final issuance of invoices.
- Helped customers locate products both domestic and overseas and checked store systems for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Composed routine correspondence and prepare reports or replies to requests for information within areas of responsibility.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
Reservation Agent
Western Associates, Inc.
Tokyo, Japan
05.2011 - 06.2014
- Sold cargo space on aircraft and made space full on each flight
- Managed the freight forwarding process including organizing freight specification data, logistics planning including arranging suitable flights, freight consolidations, and negotiations with air carrier companies.
- Engaged in sales with freight forwarders.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
Education
Some College (No Degree) - Economics
Temple University Japan Campus
Tokyo, JapanSome College (No Degree) - Liberal Arts And General Studies
Kilgore College
Kilgore, TXMBA - Business Administration And Management
SUNY Empire State College
Saratoga Springs, NY01.2024
Bachelor of Arts - Economics
SUNY Empire State College
Saratoga Springs, NY12.2018
Associate of Arts - Economics
SUNY Empire State College
Saratoga Springs, NY01.2015
Skills
- Self-Motivated
- Written Communication
- Interpersonal Communication
- Clerical Support
- Research and Analytical Skills
- Planning and Coordination
- Dependable and Responsible
- Multitasking and Time Management
- Flexible and Adaptable
- Problem-Solving
- Invoice Processing
- Appointment Coordination
Certification
- Secretarial Skills Test, 2nd and 3rd Grade
Languages
Japanese
English
Timeline
Business Development Manager
Suzue USA, Inc
02.2018 - Current
Business Planning Assistant
Suzue Corporation, Ltd.
07.2015 - 02.2018
Sales Assistant
IC Lando, Inc.
06.2014 - 07.2015
Reservation Agent
Western Associates, Inc.
05.2011 - 06.2014
Some College (No Degree) - Economics
Temple University Japan Campus
Some College (No Degree) - Liberal Arts And General Studies
Kilgore College
MBA - Business Administration And Management
SUNY Empire State College
Bachelor of Arts - Economics
SUNY Empire State College
Associate of Arts - Economics
SUNY Empire State College
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