Maiko LaLonde
Henderson,NV
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
15
15
years of professional experience
Work History
Daycare Worker
Lvac
, NV
01.2024 - 08.2024
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Established good relationships with families through open communication about their child's progress.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Communicated with parents about daily activities and any concerning behaviors.
- Sanitized toys and tables to maintain clean, safe environment.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Maintained organized and clean classroom and play areas.
- Observed and monitored children's play activities.
Beauty Advisor
CHANEL
Osaka, Osaka Japan
10.2012 - 10.2015
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided customers with product advice and recommendations based on their individual needs.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Administered special promotions such as discounts or loyalty rewards programs.
- Managed inventory levels by monitoring stock levels regularly.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Ensured that all displays were neat and organized at all times.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Caregiver
Nursing Group
Osaka Japan, Osaka
04.2010 - 05.2012
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support to clients during difficult times.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Reported concerns to nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
Server
Yumehachi
Osaka Japan, Osaka
10.2010 - 10.2011
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Night Club Server
Bros Japan
Osaka Japan, Osaka
04.2009 - 12.2010
- Checked identification of customers to verify age requirements for alcoholic beverages.
- Organized wine bottles on shelves for easy access during shifts.
- Greeted customers in a friendly and professional manner.
- Stayed up-to-date on menu items, specialties, ingredients and preparation methods.
- Assisted bartenders with creating unique drink combinations based on guests' preferences.
- Assisted with setting up bar area prior to opening shift.
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
- Maintained cleanliness of the bar area throughout shift.
- Maintained an organized workspace by properly storing tools and equipment after use.
- Participated in weekly inventory counts to ensure adequate levels of stock are maintained at all times.
- Resolved customer complaints in a timely manner while remaining calm under pressure.
- Prepared specialty cocktails according to recipes or customer requests.
- Ensured compliance with state regulations regarding serving alcohol responsibly.
- Restocked glassware, ice, liquor and other supplies as needed.
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
- Processed payments using cash register accurately at the end of each transaction.
- Adhered to all safety and sanitation regulations when handling food and beverage products.
- Followed state laws regarding serving alcohol responsibly.
- Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.
- Restocked and cleaned counter and service stations throughout shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served drinks and prepared specialty beverages.
Education
Bachelor - Education And Welfare
Otani University
Osaka Japan03-2010
Skills
- Early education
- Early Childhood Development
- Activities Planning
- Activities leadership
- Special needs experience
- Classroom Organization
- Positive reinforcement techniques
- Cleaning and sanitizing
- Infant Care
- Early Childhood Education
- Age-Appropriate Activities
- Order Management
- Supply Restocking
- Food Delivery
- Beverage Preparation
- Safe Food Handling
- Table Setting
- Table Bussing
- Guest Engagement
- Food safety understanding
- Liquor, wine, and food service
- Professional Appearance
- Menu knowledge
- Table setting arrangements
- Guest Seating
- Menu presentation
- Menu Memorization
- Products knowledge
- Product Demonstrations
- Inventory Control
- Customer Engagement
- Customer Service
- Service Consultations
- Cosmetics and Facial Care Services
- Relationship Building
- Application techniques
- Client Relationship Building
- Merchandise Restocking
- Brand Awareness
- Demonstration skills
- Event Promotion
- Hygiene standards
- Retail experience
- Beauty Trends
- Upselling strategies
- Makeup Application
Timeline
Daycare Worker
Lvac
01.2024 - 08.2024
Beauty Advisor
CHANEL
10.2012 - 10.2015
Server
Yumehachi
10.2010 - 10.2011
Caregiver
Nursing Group
04.2010 - 05.2012
Night Club Server
Bros Japan
04.2009 - 12.2010
Bachelor - Education And Welfare
Otani University