Maiko Ortiz

Honolulu,HI

Summary

Reliable Customer Service Representative well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Desired salary $20/hour.

Overview

years of professional experience

Certification

Work History

GUEST RECEPTION AGENT

KA LA'I WAIKIKI BEACH LXR HOTELS AND RESORTS (FORMER TRUMP INTERNATIONAL HOTEL WAIKIKI)

08.2019 - Current

Coordinated smooth inter-departmental communication by acting as the primary point of contact for any guest-related issues that arose during shifts.
Contributed to overall revenue goals through upselling additional services like spa treatments or room upgrades when appropriate.

HOSTESS/TRANSLATOR

HY'S STEAK HOUSE

11.2018 - 06.2019

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Answered customer questions about hours, seating, and menu information.

Education

Some College (No Degree) - Department of industrial Management

CHUO UNIVERSITY

Tokyo,Japan

High School Diploma -

CHUO UNIVERSITY SUGINAMI HIGH SCHOOL

Tokyo,Japan

03.2003

Skills

Team player mentality
Account review
Complaint resolution
Payment verification
Foreign language fluency

Property security
Cash handling experience
Strong interpersonal skills
Booking confirmation
Guest relations expertise

Languages

JAPANESE/ENGLISH

Awards

2024 January Certificate of recognition for outstanding service at Trump International Hotel Waikiki, 2023 July Certificate of recognition for outstanding service at Trump International Hotel Waikiki, 2023 January Certificate of recognition for outstanding service at Trump International Hotel Waikiki,