Summary
Overview
Work History
Education
Skills
Resume
Languages
Timeline
Receptionist

Mai Kou Kaus Yang

Saint Paul,MN

Summary

Highly motivated professional with strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Committed to maintaining high productivity and efficiency while contributing to organizational success. Thrives in a dynamic team environment that values collaboration and innovation. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Excited to apply these skills and contribute to a team that fosters growth and success.

Overview

12
12
years of professional experience

Work History

Sortation-Stow-Pack

Amazon Fulfillment Center
07.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

IHSS Care Provider

IHSS - In Home Supportive Services
01.2013 - 05.2024
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Supported clients in managing personal finances, paying bills, and budgeting responsibly.
  • Provided mobility assistance such as walking and regular exercising.
  • Maintained strict confidentiality regarding all aspects of client personal information and medical history.
  • Followed nutritional plans to prepare optimal meals.
  • Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client progress carefully, adjusting care plans accordingly for improved outcomes.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained entire family's schedule and organized events.

Cashier

Sam's Club
11.2012 - 10.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

Mclane High School
Fresno, CA
06.2012

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Decision-Making
  • Problem Resolution

Resume

  • English, Software installation instructions
  • Bokmål, Instruksjoner for installering av programvare
  • Čeština, Návod k instalaci softwaru
  • Dansk, Vejledning til softwareinstallation
  • Deutsch, Software-Installationsanleitung
  • Español, Instrucciones de instalación de software
  • Français, Instructions d'installation du logiciel
  • Italiano, Istruzioni per l'installazione del software
  • Magyar, Szoftvertelepítési utasítások
  • Nederlands, Instructies voor software-installatie
  • Polski, Instrukcja instalacji oprogramowania
  • Português, Instruções de instalação do software
  • Slovenčina, Návod na inštaláciu softvéru
  • Suomi, Ohjelmiston asennusohjeet
  • Svenska, Installationsinstruktioner
  • Türkçe, Yazılım yükleme talimatları
  • Ελληνικά, Οδηγίες εγκατάστασης λογισμικού
  • Русский, Инструкции по установке программы
  • 한국어, 소프트웨어 설치 안내
  • 日本語, ソフトウェアのインストール手順
  • 简体中文, 软件安装说明
  • 繁體中, 軟體安裝指

Languages

Hmong
Full Professional
English
Native or Bilingual

Timeline

Sortation-Stow-Pack

Amazon Fulfillment Center
07.2020 - Current

IHSS Care Provider

IHSS - In Home Supportive Services
01.2013 - 05.2024

Cashier

Sam's Club
11.2012 - 10.2013

High School Diploma -

Mclane High School

Similar Profiles

CREATE PROFILE
Mai Kou Kaus Yang